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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $69,400.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
flexible spending accounts
401(k) Plan
Paid Time Off
Life insurance
Disability Coverage
incentive compensation
Job Description
The Royal Hawaiian, a Luxury Collection Resort located in the heart of Waikiki at 2259 Kalakaua Avenue, Honolulu, Hawaii, is an iconic destination that offers guests a combination of authentic luxury and the unique cultural heritage of the Hawaiian Islands. Part of Marriott International's Luxury Collection Hotels & Resorts, the resort exemplifies dedication to superior guest experiences and exceptional service. With a portfolio that spans over 120 properties across more than 35 countries, the Luxury Collection represents the promise of authentic experiences that create lasting memories for guests worldwide. Known for its legendary status and timeless elegance, The Royal Hawaiian... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in food and beverage or culinary field
- or 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- 2 years relevant professional experience
- strong communication skills
- ability to manage and supervise teams
- knowledge of food safety and sanitation standards
- understanding of applicable liquor laws
- competency in staff training and development
- proven customer service skills
- capability to handle guest complaints and problem resolution
- availability to work full time in Honolulu, Hawaii
- team leadership and human resource management skills
Job Qualifications
- High school diploma or GED
- 4 years experience in food and beverage or culinary field
- or 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in food and beverage or culinary
- strong interpersonal and communication skills
- leadership and team management experience
- knowledge of food handling, sanitation, and liquor laws
- ability to coach and mentor employees
- problem-solving and decision-making skills
- customer service orientation
- experience managing financial aspects of a department
Job Duties
- Supervises and manages employees
- manages daily restaurant, bar, lounge, and room service operations
- maintains service and sanitation standards
- reviews staffing levels to meet guest service and financial goals
- utilizes interpersonal skills to lead and influence team
- advocates honesty and integrity
- builds mutual trust and cooperation
- serves as a role model for appropriate behavior
- coaches and mentors employees
- prioritizes and organizes work
- maintains employee productivity
- provides leadership and direction to achieve departmental goals
- ensures compliance with food and beverage policies and applicable laws
- monitors alcohol beverage service compliance
- establishes collaborative relationships among employees
- sets clear guidelines and expectations
- provides exceptional customer service
- handles guest complaints
- manages service delivery from entry to departure
- leads employee performance and educational development
- ensures fair treatment and improves employee retention
- solicits employee feedback and resolves issues
- recognizes employee achievements
- communicates effectively with supervisors and subordinates
- analyzes information to solve problems
- assists during peak service times
- supervises shifts in absence of assistant manager
- oversees departmental financial tasks including purchasing and invoice payment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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