Manager of Operations and Production

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $90,000.00 - $100,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Commuter Benefits

professional development budget

Job Description

The Pearl SF is one of San Francisco's premier event venues, specializing in hosting corporate events, weddings, and private parties. Located in the heart of San Francisco, this venue combines historical charm with modern facilities to provide a unique and elegant setting for all types of events. Known for its impeccable service and attention to detail, The Pearl SF has established a reputation for delivering flawless event experiences tailored to meet the diverse needs of its clientele. Offering a blend of cutting-edge audio-visual technology and exquisite architectural features, The Pearl stands out as a favorite for high-profile and private gatherings throughout the Bay Area.

The company is currently seeking a Manager of Operations and Production, a critical leadership role responsible for overseeing the seamless execution of events from contract signing to final closeout. This full-time, exempt position reports directly to the General Manager and includes both weekday office work and the necessity for presence during events, which often occur in the evenings and on weekends. The role is a dual-portfolio position with significant responsibility on the production side; specifically, handling the post-sale handoff from the Sales team, advancing event logistics, and ensuring live event execution excellence alongside the House Manager and production team. Additionally, the Manager will serve as the primary steward of the physical venue, managing preventive maintenance, vendor coordination, and facility operations to ensure the venue remains in pristine condition.

Success in this role is measured by the flawless integration of efforts across departments, events, and operational touchpoints — creating a nearly invisible but highly effective experience for guests and clients alike. The Manager will coordinate closely with Sales and Marketing leadership teams and is expected to create efficient systems and processes that support event readiness, operational stability, and continuous improvement. The ideal candidate will have at least four years of experience in event production, venue operations, hospitality operations, or live entertainment, with a demonstrated ability to supervise staff and manage complex event logistics.

Job Requirements

4+ years in event production, venue operations, hospitality operations, or live entertainment with supervisory experience
knowledge of Bay Area event permitting and compliance regulations
proficiency with event and operational management software
ability to manage multiple projects and teams simultaneously
excellent communication and problem-solving skills
availability for weekday office hours as well as event-day presence including evenings and weekends
commitment to maintain high operational standards and attention to detail.

Job Qualifications

4+ years in event production, venue operations, hospitality operations, or live entertainment with experience supervising staff or vendors
experience running live events end-to-end including load-in, A/V, show flow, FOH, and closeout at venues serving 100 to 500+ guests
familiarity with Bay Area event permitting, ABC compliance, ADA regulations, fire/life safety, and local contractor and labor norms
proficiency with event management and operational tools such as Tripleseat, Google Workspace, Gusto, Nowsta, and BEO workflows
strong communication skills with the ability to remain calm and clear under pressure
a systems-minded approach with ability to create and maintain operational processes
ability to escalate issues early and document thoroughly
leadership skills for managing cross-department teams and coordinating event-day staff.

Job Duties

Own the handoff from Sales the moment a contract is deposited
review booked scope, identify needs, and coordinate vendors
lead the full pre-event advance including technical requirements, A/V, load-in timing, vendor coordination, floorplan finalization, permits, and insurance
produce and finalize the Event Sheet, Work Order, Bar Ops Document, and floorplans for every event
run event execution alongside the House Manager focusing on guest experience, safety, technical execution, and show flow
operate by the Event Day Priority Order: safety, guest experience, client confidence, team stability, perfection
close out every event by reviewing the Post Event Action Report, vendor feedback, and incident notes
own the day-to-day condition of the building including HVAC, electrical, plumbing, audio/lighting infrastructure, kitchen, bars, restrooms, and exterior
drive the preventive maintenance program with scheduled checks
manage contractor and vendor relationships for building and event operations
support venue compliance with ABC, fire marshal, health department, capacity, insurance certificates, and city permits
track operating costs and flag variance to the General Manager
lead the House Manager, Production Manager, and event-day team, including scheduling, coaching, and performance reviews
contribute operational insights into pricing, sales scope, and marketing claims
uphold operational standards and provide direct coaching
make decisions within domain and escalate issues as necessary
operate inside The Pearl's systems of record and contribute to weekly ops and monthly KPI reviews
identify and fix root causes of issues
partner with Sales and Marketing for post-event feedback and content capture
monitor key performance indicators including event readiness, staffing coverage, service incident trends, bar readiness, Post Event Action Report completion, repeat issue trends, unplanned downtime, preventive maintenance completion, and operating expense variance.