Manager of Hospitality & Operations

Pepperdine University is a prestigious higher education institution known for its strong commitment to academic excellence, a rich spiritual and ethical tradition rooted in its affiliation with the Churches of Christ, and a vibrant campus community. It offers students a holistic educational experience that blends rigorous academics with character and leadership development, emphasizing service and a commitment to Christian values. The Villa Graziadio Executive Center is the University’s full-service guestroom and conference center, serving as a hub for hosting a variety of events including corporate meetings, university functions, and private gatherings. This center upholds Pepperdine’s mission by delivering superior hospitality services and creating memorable guest experiences in a setting that reflects the institution’s values and high standards of professionalism.

The Executive Center Manager of Hospitality & Operations is a pivotal leadership role within the Villa Graziadio Executive Center. Reporting directly to the General Manager, this full-time, exempt position with an annual salary range of $70,304 to $75,000, is responsible for the comprehensive oversight of daily operations, event planning, and revenue growth activities at the Center. The Manager ensures that every aspect of guest services—from event intake to execution and invoicing—is handled with the utmost care and professionalism, aiming to provide a seamless and polished hospitality experience. This role requires strong operational leadership skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment while fostering a positive, mission-driven workplace culture.

This Manager will lead by example, partnering closely with the General Manager to drive operational priorities and service standards aligned with Pepperdine’s mission. Key responsibilities include orchestrating a variety of events with meticulous attention to detail, managing guest concerns promptly and effectively, and collaborating across departments such as Facilities, IT, and Public Safety to maintain high standards. Additionally, the role entails supporting and advancing the center’s revenue-generating goals through client engagement, strategic business development, and marketing efforts including social media and promotional campaigns.

The ideal candidate has a bachelor’s degree, at least three years of professional experience in hospitality or event management, and demonstrates exceptional interpersonal and communication skills. They are adept at problem-solving, embody professionalism and discretion, and are committed to upholding the ethical standards and mission of Pepperdine University. Flexibility in working various shifts, including weekends and holidays, is required. This position offers the opportunity to lead a dynamic team, contribute to the growth of a renowned university facility, and engage with a diverse client base, making it an exciting and rewarding career opportunity in the field of hospitality management within a distinguished academic environment.