Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,000.00 - $70,100.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible work schedule
Job Description
ASM Global is a leading company in the management of public assembly facilities worldwide, specializing in delivering first-class event experiences through comprehensive venue solutions. ASM Global manages a diverse portfolio of venues, including stadiums, arenas, theatres, convention centers, and other entertainment facilities across various countries. The company's commitment to excellence is reflected through its dedicated team, innovative event management strategies, and a strong focus on client satisfaction. ASM Global's unwavering dedication to delivering memorable and successful events has established it as a trusted partner for venue management and event services throughout the industry.
The Shrine on Airline, located in Metairie, Louisiana, is one of ASM Global's premier venues offering a wide range of event spaces suitable for concerts, conferences, exhibitions, and social gatherings. The venue prides itself on its modern amenities, flexible event setups, and expert staff committed to creating exceptional event experiences. As an integral part of ASM Global’s operations, the Shrine on Airline serves as a hub for community and entertainment events in the New Orleans metro area.
The position of Manager of Event Services at the Shrine on Airline is a salaried, exempt role that holds significant responsibility in orchestrating the front-of-house functions for all events hosted at the facility. Reporting directly to the Shrine on Airline Director, the Manager of Event Services acts as the primary client liaison, ensuring seamless communication and execution of event requirements. This role requires a highly motivated, skilled professional with strong organizational and leadership capabilities to oversee event coordination, security supervision, crowd management, and vendor services.
As Manager of Event Services, the successful candidate will oversee planning, monitoring, and directing all operational aspects related to event delivery, including coordinating with clients and vendors, managing staff assignments, and ensuring onsite readiness. This role also demands proactive collaboration with marketing teams on social media initiatives and front-of-house promotions to enhance client engagement and facility branding. The Manager of Event Services will manage internal documentation such as staffing plans, cost estimates, work orders, and post-event reports to assist strategic planning and continuous improvement.
In addition to operational leadership, the Manager of Event Services maintains positive public relations by upholding the facility’s image and ensuring excellent customer experiences. The position requires the ability to work flexible hours, including nights, weekends, and holidays, to meet the diverse scheduling demands of hosted events. Candidates with a bachelor's degree or equivalent experience in facility management, combined with prior supervisory experience, are encouraged to apply. The role also values technological proficiency in Microsoft Office applications and familiarity with facility coordination.
Overall, this position provides an outstanding opportunity for event professionals to develop their careers within a globally recognized venue management company, contributing to successful event execution and client satisfaction in a dynamic environment.
The Shrine on Airline, located in Metairie, Louisiana, is one of ASM Global's premier venues offering a wide range of event spaces suitable for concerts, conferences, exhibitions, and social gatherings. The venue prides itself on its modern amenities, flexible event setups, and expert staff committed to creating exceptional event experiences. As an integral part of ASM Global’s operations, the Shrine on Airline serves as a hub for community and entertainment events in the New Orleans metro area.
The position of Manager of Event Services at the Shrine on Airline is a salaried, exempt role that holds significant responsibility in orchestrating the front-of-house functions for all events hosted at the facility. Reporting directly to the Shrine on Airline Director, the Manager of Event Services acts as the primary client liaison, ensuring seamless communication and execution of event requirements. This role requires a highly motivated, skilled professional with strong organizational and leadership capabilities to oversee event coordination, security supervision, crowd management, and vendor services.
As Manager of Event Services, the successful candidate will oversee planning, monitoring, and directing all operational aspects related to event delivery, including coordinating with clients and vendors, managing staff assignments, and ensuring onsite readiness. This role also demands proactive collaboration with marketing teams on social media initiatives and front-of-house promotions to enhance client engagement and facility branding. The Manager of Event Services will manage internal documentation such as staffing plans, cost estimates, work orders, and post-event reports to assist strategic planning and continuous improvement.
In addition to operational leadership, the Manager of Event Services maintains positive public relations by upholding the facility’s image and ensuring excellent customer experiences. The position requires the ability to work flexible hours, including nights, weekends, and holidays, to meet the diverse scheduling demands of hosted events. Candidates with a bachelor's degree or equivalent experience in facility management, combined with prior supervisory experience, are encouraged to apply. The role also values technological proficiency in Microsoft Office applications and familiarity with facility coordination.
Overall, this position provides an outstanding opportunity for event professionals to develop their careers within a globally recognized venue management company, contributing to successful event execution and client satisfaction in a dynamic environment.
Job Requirements
- Must successfully pass a criminal background check
- bachelor's degree or equivalent work experience
- 1-3 years of relevant experience
- 1-2 years of supervisory experience preferred
- ability to work in a fast-paced environment
- superior communication and organizational skills
- proficiency with Microsoft Office applications
- able to work nights, weekends, and holidays
- physical ability to stand and move around facility for extended periods
- must be proactive and detail-oriented
Job Qualifications
- Bachelor's degree or equivalent work experience
- 1-3 years of experience with increasing levels of responsibilities in the facility industry
- 1-2 years of supervisory experience preferred
- highly motivated and self-directed
- superior communication and organizational skills
- experienced with PC Windows-based Microsoft Office applications including Outlook, Excel, Word, and PowerPoint
- able to work nights, weekends, and holidays as needed
- experience within facility coordination is desirable
- accessible and attentive to details
- proactive
Job Duties
- Serve as the client's main point of contact for all assigned facility events
- collaborate with client regarding all event needs and requests including food and beverage, designated space(s), ancillary and vendor services, affiliates/exhibitors and related billing processes
- develop and distribute internal documents such as staffing, cost estimates, event work orders, information sheets and post event reports/action plans
- develop meeting agendas to be utilized with clients or vendors
- research, review, and recommend equipment, materials, and supplies required for event services and planning
- coordinate outside service needs with food and beverage contractor, decorators or vendors
- coordinate with the marketing department regarding front of house marketing and social media initiatives
- participate in inspections of the facilities to ensure readiness and compliance
- supervise all staffing for assigned events
- assist with special needs or requests for front-of-house arrangements such as opening of house and late seating
- make immediate decisions in emergency situations and communicate with users
- prepare reports and correspondence related to post event discussions
- develop institutional knowledge of facilities and ASM policies related to event activations
- serve as primary facilitator monitoring and executing external communications
- assist New Orleans downtown campus team with social media management
- organize and maintain facility photography database
- follow all training, policy and procedure requirements from ASM leadership
- assist in preparation of departmental budget and estimated revenues
- maintain proper image and generate positive public relations
- manage and complete event or facility-related projects as assigned
- perform all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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