Manager of Concierge Services (Full-Time | Exempt) (4411)

Larksfield Place is a premier senior living community located in Wichita. As a locally managed, not-for-profit establishment, Larksfield Place is committed to offering exceptional services that cater specifically to the needs of seniors, their families, and the larger community. The organization prides itself not only on the exemplary services it delivers but also on the vibrant culture it has cultivated. At Larksfield Place, every team member plays a vital role in a broader movement aimed at Elevating Every Day for residents and their families. This means that the community is built on pillars of warmth, professionalism, care, and meaningful connections which permeate every interaction across the campus.

Larksfield Place offers a supportive and engaging work environment where employees are valued and given opportunities to grow. Being part of this community means contributing directly to the high standards of senior living through excellent service and personal accountability. The community’s commitment to its staff is evident through a comprehensive benefits package, competitive salaries, and unique opportunities such as tuition reimbursement and 401(k) plans with employer matching. This supportive culture ensures that employees can thrive personally and professionally while positively impacting the residents' lives.

The role of Manager of Concierge Services at Larksfield Place is pivotal to the success of the community. This is a leadership position focused on overseeing all aspects of the concierge operations, which are the frontline of resident interaction and hospitality. The manager is tasked with leading daily concierge operations to uphold service excellence and consistency, ensuring residents receive timely and attentive assistance. They develop and manage staffing schedules to provide seamless coverage that adapts to the dynamic needs of the community. Supervision, coaching, and professional development of concierge team members are essential components of the role to maintain and exceed hospitality standards.

Beyond team management, the Manager of Concierge Services plays a critical role in onboarding and training new staff members to ensure alignment with Larksfield's values and quality expectations. This person serves as the primary escalation point for resident requests, concerns, and service recovery, ensuring issues are resolved efficiently and with compassion. Maintaining active visibility throughout the campus is a key responsibility, encouraging engagement with residents and providing direct support to team members when needed.

Operational duties also include stepping in during peak times or staffing shortages to support front desk operations, coordinating various resident support services such as transportation and deliveries, and managing billing processes related to concierge services. The Manager must also be prepared to respond swiftly to emergency situations and coordinate communication across departments, highlighting the critical nature of this role in maintaining safety and resident well-being.

The ideal candidate is a hospitality-focused leader who excels in both people and process management. They bring accountability, a high standard of service, and professionalism, operating discreetly and with a strong sense of ownership. This role is suited for someone who thrives in a fast-paced environment where operational excellence and warm, resident-centered service intersect. As part of the leadership team, the Manager of Concierge Services has a direct impact on resident satisfaction and the overall community atmosphere, making this an exciting opportunity to contribute to a premier senior living community.