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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $90,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Full-time
bonus eligible
Vacation or tafw plan
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Paid parental leave
401K Program
cell phone stipend
Job Description
SSA Group is a hospitality management company that has been partnering with cultural attractions for over 50 years to create exceptional guest experiences. Specializing in integrating admissions, culinary, and retail sectors with innovative approaches and operational intelligence, SSA Group supports its partners so they can remain mission-focused. Their unique concept, known as 452 Hospitality, underscores their dedication to people, innovation, and creating memorable moments for guests. SSA Group is recognized for fostering inclusive workplaces and promoting sustainable and community-driven initiatives, making it an employer that values diverse perspectives and social responsibility.
Currently, SSA Group at Monterey Bay Aquari... Show More
Currently, SSA Group at Monterey Bay Aquari... Show More
Job Requirements
- Minimum 4 years catering sales, operations and or event planning management experience
- strong interpersonal and communication skills
- advanced leadership skills with team building and development focus
- exceptional problem solving and decision making abilities
- financial management and analytical skills
- ability to remain flexible in a fast-paced environment
- computer proficiency for basic office functions
- physical ability to stand for extended periods and lift boxes up to 35 pounds
- availability to work varied hours including nights, weekends and holidays
- working knowledge of Tripleseat software preferred
- must be 18 or older
Job Qualifications
- Strong interpersonal and communication skills across all levels of an organization
- advanced leadership skills with an understanding of the importance of team building and development while fostering partnerships
- exceptional problem solving and decision making skills combined with the ability to be organized
- demonstrates financial management, analytical, and planning skills
- demonstrates the ability to remain flexible in a fast-paced environment
- computer knowledge and skill level for basic office functions
- physical ability to stand for extended periods and to move and handle boxes weighing up to 35 pounds as necessary to operation
- ability to work varied hours and days including nights, weekends and holidays as needed
- minimum 4 years catering sales, operations and or event planning management experience in off-site catering, hotel or cultural attraction catering venue preferred
- working knowledge of Tripleseat is a plus
- all education backgrounds eligible
- must be 18 or older
Job Duties
- Negotiate catering contracts and secure signed agreements to align with company policies
- accompany venue sales team on site tours and conduct menu tastings to showcase event capabilities
- develop and implement strategies to sell and upsell catering services to new and returning clients
- plan and upsell functions with clients including space requirements, times, equipment, menus, themes, and decorations
- respond to client requests promptly and ensure client satisfaction
- develop seasonal promotions or packages to increase sales
- develop and implement detailed plans for catering events including event orders, pull sheets, execution timelines, staffing schedules, visual appeal and logistics layouts
- coordinate with sales representatives to understand event requirements and ensure all details are accurately captured and executed
- oversee the setup, execution, and breakdown of events ensuring all aspects run smoothly and efficiently
- ensure all equipment, supplies, and materials are available and in good working condition for events
- walk event spaces with sales team before events to ensure everything is in working order and address any issues promptly
- communicate and collaborate effectively with sales team, culinary team, and other departments involved in events
- prepare and manage banquet event orders, diagrams, and other necessary documents
- maintain strong, positive relationships with internal and external clients to encourage repeat business
- proactively and transparently communicate with clients throughout the sales and detailing process
- conduct pre-event meetings with internal stakeholders to finalize details and post-event follow-ups to gather feedback and foster continued development
- maintain communication with vendors including pricing knowledge and negotiation
- negotiate pricing and contracts with vendors to optimize costs and quality
- maintain an active list of resources for client and internal operational use
- ensure all client contracts, banquet event orders, and event details are accurately documented
- ensure compliance with local, state, and federal laws
- maintain a clean, safe, and organized work environment
- maintain accurate records of event details and outcomes
- uphold and demonstrate a complete understanding of company policies and procedures
- attend event start to ensure seamless execution of client’s vision and smooth transfer of authority to the operations team when appropriate
- develop, meet, and exceed monthly and annual catering operations budgets and plans
- analyze operational costs and inventory to maximize opportunities and minimize waste
- review all invoices, bills, and accounting-related documents for accuracy and communicate necessary changes to accounts payable
- minimize controllable costs including payroll and equipment rental associated with the operation and strategize on revenue avenues
- collect and process payments including deposits in accordance with company policies and contractual payment schedules
- develop, meet, and exceed monthly and annual catering sales budgets and plans
- analyze sales and inventory to maximize opportunities
- review all invoices, bills, and accounting-related documents for accuracy and communicate necessary changes to accounts receivable
- report weekly and monthly sales through Tripleseat to appropriate stakeholders
- analyze sales trends and client feedback to identify opportunities for improvement
- use data to adjust sales strategies and increase conversion rate
- analyze event performance data to identify trends, opportunities, and areas for improvement
- responsible for budgeting, forecasting, and cost control including labor costs, food costs and profitability
- promote an inclusive and supportive approach within the unit
- lead by example through sustainability and conservation efforts
- engage with SSA and unit in driving community effort through engagement activities and focus on opportunities of giving back
- perform other tasks as deemed necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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