Manager of Beverage Operations (Caesars New Orleans)

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

Caesars Entertainment is a globally renowned leader in the casino-entertainment industry, celebrated for its iconic resorts and unparalleled guest experiences. Founded in 1937 in Reno, Nevada, Caesars Entertainment has evolved into the largest casino-entertainment company in the United States and one of the most diversified providers worldwide. The company operates premier resorts under well-known brand names such as Caesars, Harrah's, Horseshoe, and Eldorado, and has built a legacy centered on operational excellence, innovative technology, and exceptional service. Caesars is deeply committed to its mission of 'Create the Extraordinary,' striving to immerse, inspire, and connect guests through spectacular worlds built with excellence. The organization emphasizes a strong culture grounded in its core values - Blaze the Trail, Together We Win, and All-In on Service - which guide every team member in delivering a remarkable guest journey.

Located at Caesars New Orleans, the Manager of Beverage Operations plays a crucial leadership role in overseeing all casino beverage operations within this vibrant resort destination. This on-site management position requires a strategic yet hands-on approach to ensure outstanding guest experiences, effective team engagement, and optimal financial performance. The Manager of Beverage Operations is responsible for leading daily bar operations, maintaining high service standards, and ensuring compliance with local regulations and company policies. The role demands an active presence on the casino floor to drive real-time service execution, quick resolution of guest concerns, and disciplined adherence to operational protocols. By fostering a culture of accountability, respect, and collaboration, the manager promotes a workplace environment where team members feel valued, supported, and motivated to excel.

Key responsibilities include developing and managing labor schedules based on business needs, controlling departmental expenses, and aligning beverage offerings with market trends and customer preferences. The Manager will partner cross-functionally with Culinary, Marketing, Casino Operations, and Security teams to create seamless and memorable guest experiences. Leadership duties extend to coaching, evaluating, and developing supervisors and hourly team members, fostering continuous improvement and ensuring staff are properly trained and certified. Additionally, the role involves overseeing regulatory compliance, including Louisiana gaming and alcohol service standards, and managing the Responsible Vendor Program.

The ideal candidate possesses at least 3-5 years of progressive leadership experience in bar, nightlife, or high-volume beverage operations, with preferred experience in casino or resort environments. Strong expertise in inventory management, labor planning, cost controls, and guest feedback utilization is essential for success. Effective communication skills, professionalism, and a passion for driving service excellence will empower the Manager of Beverage Operations to create extraordinary experiences for both guests and team members. Caesars Entertainment offers a dynamic workplace where commitment to community, sustainability, and team development aligns with a pursuit of excellence in entertainment hospitality.

Job Requirements

High school diploma or equivalent
Ability to effectively communicate with internal and external guests
Strong management skills and experience
Minimum 3-5 years progressive leadership experience in bar, nightlife, or high-volume beverage operations
Casino or resort experience preferred
Proven ability to manage high-volume, fast-paced environments while maintaining service standards
Strong knowledge of bar operations including inventory management, ordering, pricing, and product selection
Experience with labor planning, scheduling, and productivity optimization
Familiarity with beverage cost controls, shrinkage prevention, and margin improvement strategies
Strong coaching, performance management, and conflict resolution skills
Ability to lead through change and drive accountability at all levels
Excellent verbal and written communications skills
Energetic and positive driver of Total Service/Medallia scores
Experience using guest feedback platforms to drive improvements
Must be able to maneuver to all areas of the casino including food and beverage areas
Must be able to work independently
Must be able to respond calmly and make rational decisions in guest and employee conflicts
Must be able to perform mathematical computations quickly and accurately
Must be able to communicate distinctly and persuasively with others
Must be able to create written and financial reports
Must be able to work at a fast pace and in stressful situations
Must be able to work varied shifts including nights, weekends, and holidays
Must be able to read, write, speak and understand English
Must be able to respond to visual and aural cues
Must be able to stand and walk for multiple hours at a time
Must be able to lift up to 10 pounds and carry up to 5 pounds
Must be able to bend, reach, kneel, twist and grip items
Must be able to follow all company policies and regulatory requirements

Job Qualifications

High school diploma or equivalent
College degree preferred
Minimum 3-5 years of progressive leadership experience in bar, nightlife, or high-volume beverage operations
Experience in casino or resort environment preferred
Strong knowledge of bar operations including inventory management, ordering, pricing, and product selection
Experience with labor planning, scheduling, and productivity optimization
Familiarity with beverage cost controls, shrinkage prevention, and margin improvement strategies
Strong coaching, performance management, and conflict resolution skills
Ability to lead through change and drive accountability at all levels
Excellent verbal and written communication skills
Experience using guest feedback platforms to drive improvements
Energetic and positive driver of Total Service/Medallia scores

Job Duties

Lead daily beverage operations to ensure consistent, high-quality service aligned with company and brand standards
Maintain a strong on-the-floor presence, driving real-time execution, service recovery, and operational discipline
Ensure all transactions, service standards, and procedures are executed accurately and efficiently
Partner cross-functionally (Culinary, Marketing, Casino Operations, Security) to support seamless guest experiences
Develop, manage, and execute schedules based on business demand, ensuring proper staffing levels across all areas
Drive labor efficiency and productivity, actively managing utilization and minimizing overtime
Monitor and manage departmental expenses, identifying opportunities to reduce waste and improve operational efficiency
Support achievement of financial goals through disciplined cost controls and performance oversight
Provide clear leadership, direction, and accountability for supervisors and hourly team members
Coach, develop, and evaluate team members through consistent feedback, performance management, and development planning
Foster a culture of fairness, transparency, and open communication
Address employee relations matters promptly and professionally, ensuring consistent application of policies and standards
Promote team engagement, morale, and retention through active leadership and recognition
Ensure all team members are properly trained, certified, and equipped to perform their roles effectively
Maintain strict compliance with all regulatory requirements, including Louisiana gaming and alcohol service standards
Oversee Responsible Vendor Program and ensure adherence to all company beverage programs and initiatives
Maintain constant readiness for audits, inspections, and internal reviews
Drive a culture of guest-focused service, ensuring timely and effective resolution of guest concerns
Monitor service delivery and hold teams accountable for delivering consistent, high-quality guest experiences
Build and maintain relationships with VIP and casino guests to enhance loyalty and satisfaction
Ensure consistent communication of departmental priorities, operational updates, and policy changes across all shifts
Execute directives and initiatives from senior leadership with urgency and accountability
Follow through on projects, assignments, and operational priorities to completion