Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
wellness programs
Job Description
Resorts World Las Vegas is a premier luxury resort and casino located on the Las Vegas Strip, renowned for its opulent accommodations, world-class amenities, and exceptional guest service. As a cutting-edge destination, it combines entertainment, dining, gaming, and hospitality to deliver an unforgettable experience for visitors from around the globe. The resort features a wide range of luxury suites and villas, fine dining options, countless entertainment venues, and exclusive VIP services, making it a top choice for discerning travelers and high-profile guests.
This role is pivotal within the Luxury Services department, focusing on managing the daily operations to guarantee flawless service for VIP and high-profile casino guests. The position entails overseeing in-room dining, food and beverage operations within exclusive areas such as the Baccarat space, and ensuring that all guest preferences and amenity setups align with the high standards synonymous with Resorts World Las Vegas. The manager will coordinate private functions in prestigious suites, collaborate intimately with culinary teams to innovate menu offerings, and spearhead Butler team management including scheduling and assignments. This leadership role demands attention to detail, operational excellence, and a commitment to delivering a seamless and personalized guest experience.
The position requires strategic oversight of inventory control for fine wines, liquors, and food services, plus coordination with various departments to secure approvals for in-stay guest amenities. There is a strong emphasis on maintaining confidentiality and accuracy of guest profiles to anticipate and cater to individual preferences effectively. The Luxury Services Manager will use modern communication tools for operational tasks and must perform additional duties to support overall department goals.
Candidates for this position should possess a robust understanding of luxury resort operations, especially within food and beverage services and VIP guest management. The role demands flexibility with work shifts including nights, weekends, and holidays, to align with the demands of the hospitality industry. Extensive experience with property management systems, casino player tracking, point-of-sale technology, and operational software like OPERA and HotSOS is preferred. This is an outstanding opportunity for a dynamic operational manager looking to thrive in a high-energy, luxury hospitality environment where excellence is expected and valued.
This role is pivotal within the Luxury Services department, focusing on managing the daily operations to guarantee flawless service for VIP and high-profile casino guests. The position entails overseeing in-room dining, food and beverage operations within exclusive areas such as the Baccarat space, and ensuring that all guest preferences and amenity setups align with the high standards synonymous with Resorts World Las Vegas. The manager will coordinate private functions in prestigious suites, collaborate intimately with culinary teams to innovate menu offerings, and spearhead Butler team management including scheduling and assignments. This leadership role demands attention to detail, operational excellence, and a commitment to delivering a seamless and personalized guest experience.
The position requires strategic oversight of inventory control for fine wines, liquors, and food services, plus coordination with various departments to secure approvals for in-stay guest amenities. There is a strong emphasis on maintaining confidentiality and accuracy of guest profiles to anticipate and cater to individual preferences effectively. The Luxury Services Manager will use modern communication tools for operational tasks and must perform additional duties to support overall department goals.
Candidates for this position should possess a robust understanding of luxury resort operations, especially within food and beverage services and VIP guest management. The role demands flexibility with work shifts including nights, weekends, and holidays, to align with the demands of the hospitality industry. Extensive experience with property management systems, casino player tracking, point-of-sale technology, and operational software like OPERA and HotSOS is preferred. This is an outstanding opportunity for a dynamic operational manager looking to thrive in a high-energy, luxury hospitality environment where excellence is expected and valued.
Job Requirements
- At least 21 years of age
- High school diploma or equivalent
- Minimum five years experience within hotel operations or a directly related operational area/field
- Proof of eligibility to work in the United States
- Ability to obtain Nevada Gaming Registration
- Ability to obtain Alcohol Awareness Card
- Ability to obtain Food Handling Card
Job Qualifications
- Working knowledge of point-of-sale systems, property management systems and casino player tracking systems
- Experience managing a workforce of at least thirty employees
- Strong decision-making skills while managing multiple priorities
- Ability to work varied shifts, including nights, weekends, and holidays
- Trained in Forbes Travel Guide standards
- Experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP lounge
- At least three years of directly related operational management experience at a similar leadership level
- At least two years’ experience in food and beverage in a related field
- Working knowledge and experience with OPERA and HotSOS
- Working knowledge of Konami Synkros, Symphony, and/or Cisco
- Bachelor’s degree in a related field
- Previous experience working in a large, luxury resort setting
Job Duties
- Manage the daily operation for the Luxury Services department, ensuring seamlessness in stay regarding high-profile casino and VIP guests
- Oversee the food and beverage operations of In Room Dining, In-Villa meal services, Baccarat space, wine and liquor selection, and inventory control
- Assist with planning and execution of private functions within the Villas, Presidential and Palace suites, including menu selections, pricing and staffing
- Partner with the culinary team on developing and implementing offerings, menu presentations, and menu education for Butlers
- Aid with Butler assignments, scheduling, and full-time employee management including time-off requests, EOs, and EDOs
- Email Hosts and Admins for amenity, food, and beverage approvals during pre-arrival and stay dates
- Ensure all floral, in-room dining, and host amenities are set up in suite prior to guest arrivals following guest profile
- Consolidate guest information from daily shift pass-downs, update guest profiles for accuracy, and protect confidentiality of guest preferences within the department
- Use personal devices or cellular phones for job-related operational tasks and manage communications
- Perform other job-related duties as requested
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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