Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
The Venetian Resort is a premier luxury hotel and casino resort located in Las Vegas, Nevada. Renowned for its opulent design inspired by the romantic city of Venice, Italy, The Venetian offers an exceptional hospitality experience that combines elegance, world-class amenities, and unparalleled service. As a distinguished member of the hospitality and gaming industry, The Venetian Resort attracts a global clientele seeking exquisite accommodations, fine dining, high-end retail, and extraordinary entertainment experiences. The resort is committed to maintaining the highest standards of guest satisfaction and operational excellence, ensuring every visitor enjoys a memorable stay full of comfort and sophistication.
The Groups Manager – Level I is a vital role within The Venetian Resort’s Hotel Operations team, primarily responsible for managing all aspects related to group housing and ensuring seamless hotel services for clients. This role focuses on the execution of housing contractual obligations such as room blocks, rates, concessions, attrition, and fund collections while fostering strong collaborative relationships with group and convention planners. The Groups Manager acts as the liaison between clients and various internal departments, including Sales, Revenue, Catering, and Hotel Operations, to ensure client needs are met and the overall attendee experience is exemplary.
Key responsibilities involve organizing and managing rooming arrangements within several platforms like LMS, EBMS, Passkey, and CRM, ensuring smooth coordination throughout the event lifecycle. The Groups Manager also handles all logistics regarding group arrivals and departures, maintaining effective communication with Front Office, Guest Services, Housekeeping, Concierge, and VIP teams to manage client expectations and deliver exceptional service. Additionally, this role requires managing client financials, collecting deposits, estimating charges, invoicing, and monitoring balances to maintain accurate master accounts.
A crucial part of the role is driving client satisfaction and loyalty by responding promptly to client needs, resolving challenges efficiently, and maintaining thorough communication throughout the event. The Groups Manager is also responsible for building lasting client relationships which encourage repeat business and positive word-of-mouth. This position supports key properties of The Venetian Resort’s service excellence, ensuring team members participate in team-building initiatives and uphold company standards of conduct.
This opportunity is suited for individuals with prior experience in group or hotel hospitality, who are adept at multitasking, possess excellent communication skills, and demonstrate a strong ability to operate within a fast-paced, luxury hospitality environment. The employment involves varied shifts, including weekends and holidays, reflecting the dynamic nature of the hospitality industry. Candidates prepared to uphold The Venetian Resort’s unmatched guest service standards and contribute to a superior client experience will find this role fulfilling and rewarding.
The Groups Manager – Level I is a vital role within The Venetian Resort’s Hotel Operations team, primarily responsible for managing all aspects related to group housing and ensuring seamless hotel services for clients. This role focuses on the execution of housing contractual obligations such as room blocks, rates, concessions, attrition, and fund collections while fostering strong collaborative relationships with group and convention planners. The Groups Manager acts as the liaison between clients and various internal departments, including Sales, Revenue, Catering, and Hotel Operations, to ensure client needs are met and the overall attendee experience is exemplary.
Key responsibilities involve organizing and managing rooming arrangements within several platforms like LMS, EBMS, Passkey, and CRM, ensuring smooth coordination throughout the event lifecycle. The Groups Manager also handles all logistics regarding group arrivals and departures, maintaining effective communication with Front Office, Guest Services, Housekeeping, Concierge, and VIP teams to manage client expectations and deliver exceptional service. Additionally, this role requires managing client financials, collecting deposits, estimating charges, invoicing, and monitoring balances to maintain accurate master accounts.
A crucial part of the role is driving client satisfaction and loyalty by responding promptly to client needs, resolving challenges efficiently, and maintaining thorough communication throughout the event. The Groups Manager is also responsible for building lasting client relationships which encourage repeat business and positive word-of-mouth. This position supports key properties of The Venetian Resort’s service excellence, ensuring team members participate in team-building initiatives and uphold company standards of conduct.
This opportunity is suited for individuals with prior experience in group or hotel hospitality, who are adept at multitasking, possess excellent communication skills, and demonstrate a strong ability to operate within a fast-paced, luxury hospitality environment. The employment involves varied shifts, including weekends and holidays, reflecting the dynamic nature of the hospitality industry. Candidates prepared to uphold The Venetian Resort’s unmatched guest service standards and contribute to a superior client experience will find this role fulfilling and rewarding.
Job Requirements
- 21 plus years of age
- High school diploma or equivalent
- Proof of authorization eligibility to work in the United States
- Maintain a professional neat and well groomed appearance adhering to company appearance standards
- Maintain consistent adherence to the Venetian and Palazzo unmatched guest service standards
- Work varied shifts including weekends and holidays
- Working knowledge of Microsoft Office
- Working knowledge of LMS
- Working knowledge of group convention industry
- Two years prior experience in groups or hotel hospitality preferred
Job Qualifications
- High school diploma or equivalent
- Two years prior experience in groups or hotel hospitality preferred
- Working knowledge of Microsoft Office
- Working knowledge of LMS
- Working knowledge of group convention industry
- Ability to maintain professional appearance adhering to company standards
- Ability to work varied shifts including weekends and holidays
- Excellent communication and interpersonal skills
Job Duties
- Execute all housing related contractual obligations including room block rates rooming concessions attrition and fund collection
- Ensure the group convention meeting planners needs are attended to promptly in a warm and friendly manner for the duration of the event to assure the attendee experience exceeds expectations
- Organize and arrange the foundation of the rooming and affiliated responsibilities within all of the keys systems for seamless execution of the program
- Maintain a satisfactory individual MeetingScope score contributing to departmental goals
- Communicate inter-departmentally between Sales Revenue Catering and Hotel Operations to manage contracted terms and concessions
- Address internal and external challenges swiftly to mitigate client and attendee impact
- Coordinate arrival and departure logistics and communicate client expectations to relevant hotel departments
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
