Manager, IT Support

Airlite Plastics is a premier, privately held, family-owned manufacturer headquartered in Omaha, Nebraska. Established with a strong foundation of family values and a personal culture, Airlite has built a reputation for excellence and integrity within the manufacturing industry. The company specializes in rigid plastic containers and lids for various sectors including food packaging and cosmetics, dry powder scoops, plastic drink cups, shipping containers, industrial strength insulated concrete forms (ICF), and sustainable permeable paving systems. Known as pioneers in the plastics and packaging industry, Airlite is committed to delivering innovative and sustainable solutions that meet the evolving needs of its customers while maintaining high standards of quality and customer service. The company prides itself on its core values of unquestionable integrity, respect, and appreciation for each individual, which foster a positive and collaborative work environment for all employees.

This dedication to both product innovation and employee growth creates a workplace where employees have the opportunity to thrive, develop their careers, and contribute meaningfully to the company's ongoing success. Airlite’s approach combines tradition with a forward-looking mindset, encouraging continuous improvement and embracing new technologies and processes that help the company stay at the forefront of the industry.

The role of Manager, IT Support is a critical position within the Airlite Omaha team, tailored for a leader who is passionate about driving excellence in technology support and service delivery. This full-time position involves leading and developing IT support teams to ensure that technology services provide a reliable, secure, and efficient user experience. As an integral part of the company’s IT operations, the Manager, IT Support will cultivate a people-first leadership style that aligns with Airlite’s values – often referred to as the Airlite Way – emphasizing trust, accountability, transparency, innovation, and continuous learning.

The Manager is responsible for the day-to-day oversight of IT support operations including help desk management, end-user device support, asset inventory, and workplace technologies. A key part of this role involves adopting new tools and technologies such as AI-enabled service management and automation solutions to enhance service efficiency, responsiveness, and overall customer satisfaction. The Manager will work collaboratively with other IT leaders and business partners to align technology support with organizational goals and ensure the team is enabled to deliver service excellence.

Additional responsibilities include managing vendor relationships, driving process improvements, and leading support-focused projects such as device refreshes and software rollouts. Success in this role requires a combination of strong leadership skills, deep technical knowledge of IT service management, and the ability to execute process improvements that optimize user support experiences. This position offers a unique opportunity for a motivated professional who enjoys working in a dynamic, high-impact environment and who values a supportive culture that celebrates continuous improvement and innovation. Overall, the Manager, IT Support will be pivotal in advancing Airlite Plastics’ technological capabilities and reinforcing its commitment to outstanding customer and employee satisfaction.