Manager in Training (GM)

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Career development opportunities

Job Description

Cantina Catrina is a vibrant restaurant known for its commitment to delivering exceptional dining experiences through high-quality food, attentive service, and a warm, welcoming atmosphere. As part of a dynamic hospitality group, Cantina Catrina values customer satisfaction, operational excellence, and employee development, striving to maintain its reputation as a preferred dining destination. With a focus on innovative cuisine and community engagement, the restaurant embraces a culture of continuous improvement and teamwork. Cantina Catrina provides an exciting career platform for those passionate about hospitality, offering opportunities for growth within a supportive and goal-oriented environment.

The General Manager in Training role at Cantina Catrina is a comprehensive management position designed to develop future leaders in restaurant operations. This training program offers a hands-on approach to mastering all facets of restaurant management, including managing daily operations, fostering team performance, and achieving financial goals. As a GM in Training, you will learn to oversee food and beverage quality, labor and cost control, sales growth, and employee development. Your responsibilities will encompass managing budgets, ensuring compliance with company standards, and creating a positive work environment that motivates and retains staff.

Throughout the training, you will acquire skills in managing profit and loss centers, handling cash and product security, and implementing safety protocols to minimize risks within the restaurant. Leadership development is a key component, as you will be responsible for leading hiring processes, training team members, conducting performance reviews, and driving employee engagement initiatives. The role also includes managing guest relations, ensuring excellent service standards, and resolving any guest concerns promptly to enhance customer loyalty.

This role is ideal for individuals who are enthusiastic about restaurant management and aspire to lead a team toward operational success. The position requires a blend of strong leadership, effective communication, strategic planning, and attention to detail. You will gain practical experience overseeing shifts, scheduling staff, managing marketing efforts, and completing financial and administrative tasks in alignment with company policies. Joining Cantina Catrina as a GM in Training offers a pathway to a rewarding career in the restaurant industry where your leadership skills and dedication can directly contribute to the restaurant’s growth and guests’ satisfaction.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in restaurant management or related leadership role
  • Ability to work in a fast-paced environment
  • Strong organizational and multitasking skills
  • Excellent communication skills
  • Proficiency in basic financial management
  • Availability to work flexible hours including weekends and holidays
  • Commitment to delivering exceptional customer service

Job Qualifications

  • Previous experience in restaurant management or leadership roles
  • Strong leadership and team-building skills
  • Excellent communication and interpersonal abilities
  • Ability to manage budgets and control costs
  • Knowledge of food and beverage operations
  • Customer service orientation
  • Ability to train and develop employees
  • Problem-solving and decision-making skills
  • High school diploma or equivalent
  • Proficiency in managing staff schedules and performing administrative duties

Job Duties

  • Work with area supervisor to develop annual operating budget and control profit and loss centers including food, beverage, supply, utility, and labor costs to meet or exceed budget expectations
  • Prepare quarterly sales projections and follow up on store action plans or area supervisor approval
  • Oversee and manage all areas of the restaurant and make final decisions on matters of importance
  • Ensure control procedures for cash handling, restaurant, and product security are in place
  • Ensure a safe working environment by maintaining the restaurant and completing accident reports promptly
  • Interview and hire employee and management candidates through the company’s selection process
  • Maintain accurate manpower plans and prepare management schedules to ensure proper staffing
  • Oversee orientation and training of all management and hourly employees
  • Communicate goals and plans to management and employees
  • Authorize hiring and termination decisions of hourly employees
  • Develop management through meetings, performance reviews, and delegation of responsibilities
  • Foster development of hourly employees through regular meetings and training sessions
  • Ensure guest service meets company standards and respond to complaints to turn dissatisfied guests into return customers
  • Manage shifts including staff support, scheduling, decision making, and uphold standards of product quality and cleanliness
  • Implement local and national marketing promotions to increase sales
  • Complete financial, personnel, and payroll related administrative duties accurately and timely
  • Keep immediate supervisor fully informed of all significant issues and take prompt corrective action
  • Create a positive working environment and increase associate morale
  • Maintain favorable relationships with all employees to foster a cooperative and harmonious working climate
  • Provide a favorable image of Cantina Catrina to promote its objectives and public recognition
  • Perform other duties as required or requested

Job Criteria

Experience

Mid Level (3-7 years)


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