Job Overview
Compensation
Hourly
Range $24.00 - $27.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee training programs
performance bonuses
Job Description
Taco Bell is a globally recognized quick-service restaurant chain specializing in Mexican-inspired cuisine. Renowned for its innovative menu and vibrant dining experience, Taco Bell has built a strong reputation across the United States and beyond, serving millions of customers daily. With a commitment to quality, efficiency, and customer satisfaction, Taco Bell values leadership that can drive operational success and foster a positive work environment for team members. As a fast-paced and customer-focused restaurant, Taco Bell prioritizes high standards in food preparation, service speed, cleanliness, and hospitality, ensuring guests enjoy a memorable dining experience each time they visit.
The Restaurant General Manager (RGM) role is a pivotal leadership position within Taco Bell, responsible for the complete operational management of an individual restaurant unit. This role demands a dynamic and hands-on leader who not only oversees the day-to-day functions but also directly contributes to training employees and exemplifies best practices in customer service and operational excellence. The RGM is accountable for maintaining a profitable and organized restaurant by upholding rigorous standards in cleanliness, food quality, building upkeep, and quick, accurate service.
In this capacity, the RGM manages critical aspects such as controlling food and labor costs, ensuring compliance with health and safety regulations, maintaining staffing levels, and leading performance evaluations for crew members and assistant managers. The position requires balancing administrative responsibilities with active participation in restaurant operations, including food preparation and cash management when necessary. The ability to foster a team-oriented culture, coach employees for development and certification, and respond swiftly to guest concerns is essential.
Performance metrics for this role are clearly defined and include sales growth targets, cost management, compliance with operational standards like the 5 Bells and CORE programs, as well as customer satisfaction measurement through food safety audits and complaint resolution. The RGM also plays a vital role in recruiting new team members, conducting training programs, and ensuring the restaurant environment is safe and welcoming for both employees and guests.
Ideal candidates for this leadership role will have prior supervisory or shift management experience, preferably within the service industry, and demonstrate a strong ability to manage financial controls and employee development. Flexibility in work hours, excellent communication skills, and a positive, proactive attitude are also essential for success. By joining Taco Bell as a Restaurant General Manager, individuals gain the opportunity to lead within a well-established and growing company that values innovation, teamwork, and operational excellence.
The Restaurant General Manager (RGM) role is a pivotal leadership position within Taco Bell, responsible for the complete operational management of an individual restaurant unit. This role demands a dynamic and hands-on leader who not only oversees the day-to-day functions but also directly contributes to training employees and exemplifies best practices in customer service and operational excellence. The RGM is accountable for maintaining a profitable and organized restaurant by upholding rigorous standards in cleanliness, food quality, building upkeep, and quick, accurate service.
In this capacity, the RGM manages critical aspects such as controlling food and labor costs, ensuring compliance with health and safety regulations, maintaining staffing levels, and leading performance evaluations for crew members and assistant managers. The position requires balancing administrative responsibilities with active participation in restaurant operations, including food preparation and cash management when necessary. The ability to foster a team-oriented culture, coach employees for development and certification, and respond swiftly to guest concerns is essential.
Performance metrics for this role are clearly defined and include sales growth targets, cost management, compliance with operational standards like the 5 Bells and CORE programs, as well as customer satisfaction measurement through food safety audits and complaint resolution. The RGM also plays a vital role in recruiting new team members, conducting training programs, and ensuring the restaurant environment is safe and welcoming for both employees and guests.
Ideal candidates for this leadership role will have prior supervisory or shift management experience, preferably within the service industry, and demonstrate a strong ability to manage financial controls and employee development. Flexibility in work hours, excellent communication skills, and a positive, proactive attitude are also essential for success. By joining Taco Bell as a Restaurant General Manager, individuals gain the opportunity to lead within a well-established and growing company that values innovation, teamwork, and operational excellence.
Job Requirements
- Must be at least 18 years old or older
- Legal right to work in the United States
- Have open availability and the ability to work flexible hours and all shifts as needed
- Basic math and reading skills
- Comes to work with good hygiene
- Has reliable transportation and able to arrive to work on time
Job Qualifications
- High school diploma or GED
- Minimum of 6 months in a shift management or supervisory role, preferably in a service-related business
- Excellent oral and written communication skills
- Ability to learn quickly with a can-do attitude
- Demonstrated ability to maintain financial controls and coach and train employees
- Positive, friendly, and courteous attitude
Job Duties
- Ensures that cost categories including food cost, labor cost, cash and controllable expenses are controlled to company guidelines and budgeted levels
- Works within their restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service and food quality
- Ensures adequate staffing levels are maintained for all days and day parts, to meet all scheduling requirements
- Prepares and conducts crew member, shift manager, and assistant general manager performance appraisals
- Performs the hiring process for new crew members, shift leaders, and assistant general managers
- Coaches and councils all crew members and managers and are responsible for training and developing their team to expected certification and performance levels
- Maintains restaurant cleanliness and organization following all food service sanitation guidelines and regulations
- Ensures compliance with all local, state, and federal laws pertaining to employment
- Verifies the restaurant environment is safe for both employees and guests and takes corrective action when needed
- Ensures that preventative maintenance procedures are followed for all equipment and facilities and reports any needed repairs to the maintenance department and area coach
- Ensures excellent levels of guest service on all shifts and properly handles guests complaints to facilitate repeat business
- Provides relevant and timely feedback to their area coach on operating results through daily call procedure and weekly area meetings
- Effectively manages turnover by practicing effective selection and training and by fostering a positive work environment
- Prepares food as needed for guests and training purposes as well as handling the cash register and money when required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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