Job Overview
Compensation
Type:
Salary
Rate:
Range $46,145.25 - $53,933.32
Work Schedule
Weekend Shifts
Benefits
wellness incentive programs
health and income protection benefits
company hotel, food and beverage, retail, and entertainment discounts
free meals in employee dining room
Programs and networking opportunities for career advancement
volunteer opportunities
Discounts with company partners including travel, electronics, and online shopping
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for delivering exceptional guest experiences through its diverse portfolio of luxury resorts, casinos, and entertainment venues. With a proud presence in Detroit, Michigan, MGM Resorts is committed to creating memorable moments for guests by blending outstanding service, innovative entertainment, and world-class amenities. The company fosters a dynamic and inclusive work environment that encourages growth, collaboration, and excellence. MGM Resorts is well known for its dedication to employee well-being, providing comprehensive benefits and opportunities for professional development within a vibrant, fast-paced environment.
The position of Hot... Show More
The position of Hot... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hotel or front desk operations
- proven leadership experience
- excellent communication skills
- ability to work varied shifts including weekends and holidays
- strong problem-solving skills
- attention to detail
Job Qualifications
- Strong interpersonal skills for effective communication with guests, team members, management, and external partners
- excellent customer service skills
- excellent organizational skills with the ability to function under time constraints and meet deadlines
- leadership experience in a hospitality environment
- experience in staff training and development
- ability to manage multiple priorities effectively
- knowledge of hotel operations and front desk management systems
Job Duties
- Lead and guide front desk operations to uphold and enhance the guest experience in alignment with company service standards
- drive employee engagement within the front desk team by leveraging available tools and focusing on coaching, training, recognition, and development
- participate in hiring, training, guiding, and supporting front desk staff to maintain smooth and efficient departmental operations
- manage daily front desk functions to ensure high service quality
- implement strategies to improve guest satisfaction and operational efficiency
- monitor team performance and provide constructive feedback
- resolve guest issues promptly and effectively
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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