Manager Hotel Operations - Full Time (The Linq LV)

North Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Career Development

Job Description

Caesars Entertainment is a leading global entertainment company known for its iconic resorts and casinos, offering unparalleled experiences and hospitality to millions of guests. Nestled in the heart of the Las Vegas Strip, The Linq Resort and Casino stands out as a vibrant destination with 2,640 rooms and suites, expansive gaming areas totaling nearly 75,000 square feet, and versatile meeting and banquet facilities covering 40,000 square feet. This prime location combines the excitement of Las Vegas with the comfort and service that exemplify Caesars’ commitment to creating extraordinary experiences. Caesars Entertainment operates with a foundational mission of "Create the Extraordinary," a vision to immerse, inspire, and connect guests through spectacular worlds, and core values that emphasize blazing the trail, winning together, and being all-in on service. The company balances business excellence with a strong commitment to corporate social responsibility through its People Planet Play framework, focusing on economic development, community upliftment, and team member wellbeing.

The role of Manager, Hotel Operations at The Linq is a full-time, on-site position that centers on leading the Front Desk and Guest Services teams to exceed hotel goals and deliver exceptional guest experiences. This leadership position ensures operational excellence by guiding department supervisors, resolving guest concerns swiftly, and maintaining continuous communication across departments to promote seamless service delivery. Key responsibilities include inspecting hotel facilities and recommending necessary improvements, administering safety policies, and fostering positive work environments that reduce turnover and absenteeism while encouraging employee growth. The Manager will also recommend and implement incentive programs that optimize costs and boost revenue, all while prioritizing guest satisfaction and team motivation. This role requires strategic coordination with various departmental managers to uphold the brand’s high standards and involves directly supervising Assistant Hotel Managers and VIP Supervisors. Ideal candidates bring three to five years of hotel operations supervisory experience and demonstrate strong interpersonal, communication, team-building, and problem-solving skills. They thrive in fast-paced, high-pressure environments, handle guest and employee conflicts with composure, and are proficient in computer systems and applications. Additionally, the Manager must be physically capable of navigating the busy resort, including extended periods of walking and standing, to maintain active oversight of operations. English proficiency in speaking, writing, and comprehension is essential.

Working at Caesars and The Linq means joining a team that believes "Together We Win," embracing a family-style service approach that fosters warmth, connection, and genuine hospitality. Employees are encouraged to create welcoming environments and personalized attention that treat guests and colleagues alike as family. The company supports diversity, equality, and inclusion, promoting an environment where all employees can thrive. Background checks and pre-employment screenings are part of the hiring process, reflecting Caesars’ commitment to safety and integrity.

This Manager, Hotel Operations role is a dynamic opportunity to contribute to one of Las Vegas’s premier resorts, ensuring operational success while delivering memorable experiences. It offers a rewarding career path within a globally renowned company that values high-quality service, innovation, and team cohesion, making a lasting impact on both guests and the broader community.

Job Requirements

College degree preferred
Related experience in hotel operations required
Three to five years supervisory experience in hotel operations
Ability to handle guest and employee conflicts calmly
Ability to work efficiently in fast-paced and stressful environments
Knowledge of relevant computer systems and applications
Proficiency in English reading, writing, and speaking
Physical ability for walking and standing for long durations
Visual and auditory capabilities for communication and paperwork
Ability to perform physical duties of line employees in emergencies
Ability to navigate all casino and retail areas
High level of integrity and ethics
Willingness to comply with background checks and pre-employment screenings

Job Qualifications

College degree preferred
Three to five years hotel operations supervisory experience
Excellent interpersonal, customer service, communication, team building, and problem solving skills
Demonstrated ability to maintain consistent, high quality service levels
Ability to respond calmly and make rational decisions during guest and employee conflicts
Ability to work at a fast pace and in stressful situations
Knowledge of computer systems and applications
Proficient in English speaking, writing and comprehension
Skilled in writing memos, letters, reports and interpreting written and financial reports
Ability to perform physical job duties during emergencies
Ability to walk and stand for extended periods
Strong integrity and ability to uphold regulated business standards

Job Duties

Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower
Resolve guests concerns, taking corrective action as necessary
Inspect facilities, services and equipment and recommend changes or improvements as necessary
Establish and administer safety policies and procedures pertaining to the Hotel Department and assure adherence
Maintain close work relationships with other department managers and supervisors to promote smooth, efficient operations
Recommend personnel changes in assigned areas including hiring, promotion, demotion, and release of staff
Establish and maintain required channels of communication
Promote a positive work environment to motivate employees and reduce turnover and absenteeism
Recommend and implement incentive programs to reduce costs or increase revenues
Provide training, orientation and authority to guest contact employees to attain targeted Hospitality Total Service scores
Listen to and offer reasonable solutions to hotel guest complaints or problems
Review Hotel Occupancy and work with staff on rates, special groups, events, etc.
Attend informational and pre-convention meetings to determine special group needs
Assist with employee schedule adjustments as needed
Complete employee performance appraisals
Coach and discipline associates as necessary