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Manager Hotel Operations - Full Time (The Linq LV)
Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career Development
Job Description
Caesars Entertainment is a leading global entertainment company known for its iconic resorts and casinos, offering unparalleled experiences and hospitality to millions of guests. Nestled in the heart of the Las Vegas Strip, The Linq Resort and Casino stands out as a vibrant destination with 2,640 rooms and suites, expansive gaming areas totaling nearly 75,000 square feet, and versatile meeting and banquet facilities covering 40,000 square feet. This prime location combines the excitement of Las Vegas with the comfort and service that exemplify Caesars’ commitment to creating extraordinary experiences. Caesars Entertainment operates with a foundational mission of "Create the Extraordinary,"... Show More
Job Requirements
- College degree preferred
- Related experience in hotel operations required
- Three to five years supervisory experience in hotel operations
- Ability to handle guest and employee conflicts calmly
- Ability to work efficiently in fast-paced and stressful environments
- Knowledge of relevant computer systems and applications
- Proficiency in English reading, writing, and speaking
- Physical ability for walking and standing for long durations
- Visual and auditory capabilities for communication and paperwork
- Ability to perform physical duties of line employees in emergencies
- Ability to navigate all casino and retail areas
- High level of integrity and ethics
- Willingness to comply with background checks and pre-employment screenings
Job Qualifications
- College degree preferred
- Three to five years hotel operations supervisory experience
- Excellent interpersonal, customer service, communication, team building, and problem solving skills
- Demonstrated ability to maintain consistent, high quality service levels
- Ability to respond calmly and make rational decisions during guest and employee conflicts
- Ability to work at a fast pace and in stressful situations
- Knowledge of computer systems and applications
- Proficient in English speaking, writing and comprehension
- Skilled in writing memos, letters, reports and interpreting written and financial reports
- Ability to perform physical job duties during emergencies
- Ability to walk and stand for extended periods
- Strong integrity and ability to uphold regulated business standards
Job Duties
- Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower
- Resolve guests concerns, taking corrective action as necessary
- Inspect facilities, services and equipment and recommend changes or improvements as necessary
- Establish and administer safety policies and procedures pertaining to the Hotel Department and assure adherence
- Maintain close work relationships with other department managers and supervisors to promote smooth, efficient operations
- Recommend personnel changes in assigned areas including hiring, promotion, demotion, and release of staff
- Establish and maintain required channels of communication
- Promote a positive work environment to motivate employees and reduce turnover and absenteeism
- Recommend and implement incentive programs to reduce costs or increase revenues
- Provide training, orientation and authority to guest contact employees to attain targeted Hospitality Total Service scores
- Listen to and offer reasonable solutions to hotel guest complaints or problems
- Review Hotel Occupancy and work with staff on rates, special groups, events, etc.
- Attend informational and pre-convention meetings to determine special group needs
- Assist with employee schedule adjustments as needed
- Complete employee performance appraisals
- Coach and discipline associates as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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