Manager Hotel Operations - Full Time (Caesars Las Vegas)
Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee wellness programs
Job Description
Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, renowned for offering extraordinary experiences through its diverse portfolio of iconic resorts and casinos. One of its flagship properties, Caesars Palace in Las Vegas, stands as a premier destination known for luxury, entertainment, and exceptional guest services. This resort boasts over 3,000 rooms, 25 unique restaurants and cafes, expansive pools and gardens covering 4.5 acres, and a lavish 50,000 square foot spa. Caesars Entertainment embraces a mission to "Create the Extraordinary" by delivering spectacular worlds that immerse, inspire, and connect guests, underpinned by its core values of innovation, teamwork, and excellence in service.
The Manager of Hotel Operations role at Caesars Las Vegas offers an exciting opportunity to be part of this exceptional environment. This full-time position is primarily responsible for providing strong leadership and guidance to the Front Desk and Guest Services teams to ensure seamless, efficient, and guest-centered hotel operations. The role demands active collaboration with department supervisors to maximize customer satisfaction and optimize manpower utilization. The manager acts as a critical liaison among hotel departments, fostering smooth communication and operational harmony while upholding rigorous safety policies and enhancing service delivery standards.
Beyond daily management duties, the Manager of Hotel Operations is entrusted with resolving guest concerns promptly and effectively, inspecting facility conditions, recommending operational improvements, and spearheading initiatives that enhance service quality and financial performance. This role also includes responsibilities such as assisting with staffing decisions including hiring, promotions, demotions, and terminations, and promoting a positive work atmosphere that nurtures employee motivation, reduces turnover, and encourages career development. The manager provides necessary training and authority to guest-facing employees to ensure top-tier service aligned with targeted hospitality metrics.
Candidates will thrive in a fast-paced, dynamic environment where excellent interpersonal, communication, and problem-solving skills are essential. The role requires the ability to respond calmly under pressure while making rational decisions during guest or employee conflicts. Proficiency with computers and hotel management software, strong written and verbal English skills, and physical stamina for extensive walking and standing are critical for success. The position also demands integrity, adherence to strict regulatory standards, and the flexibility to perform line-level duties in emergencies.
Working at Caesars is more than a job; it's being part of a culture that values family-style service—creating lasting connections and an inclusive work environment where every team member and guest feels welcomed and supported. Caesars Entertainment is committed to equal employment opportunity and encourages all qualified applicants to apply regardless of background. This role offers a robust career path in one of the world’s most famous hospitality brands, making it ideal for professionals passionate about hotel management and delivering unparalleled guest experiences.
The Manager of Hotel Operations role at Caesars Las Vegas offers an exciting opportunity to be part of this exceptional environment. This full-time position is primarily responsible for providing strong leadership and guidance to the Front Desk and Guest Services teams to ensure seamless, efficient, and guest-centered hotel operations. The role demands active collaboration with department supervisors to maximize customer satisfaction and optimize manpower utilization. The manager acts as a critical liaison among hotel departments, fostering smooth communication and operational harmony while upholding rigorous safety policies and enhancing service delivery standards.
Beyond daily management duties, the Manager of Hotel Operations is entrusted with resolving guest concerns promptly and effectively, inspecting facility conditions, recommending operational improvements, and spearheading initiatives that enhance service quality and financial performance. This role also includes responsibilities such as assisting with staffing decisions including hiring, promotions, demotions, and terminations, and promoting a positive work atmosphere that nurtures employee motivation, reduces turnover, and encourages career development. The manager provides necessary training and authority to guest-facing employees to ensure top-tier service aligned with targeted hospitality metrics.
Candidates will thrive in a fast-paced, dynamic environment where excellent interpersonal, communication, and problem-solving skills are essential. The role requires the ability to respond calmly under pressure while making rational decisions during guest or employee conflicts. Proficiency with computers and hotel management software, strong written and verbal English skills, and physical stamina for extensive walking and standing are critical for success. The position also demands integrity, adherence to strict regulatory standards, and the flexibility to perform line-level duties in emergencies.
Working at Caesars is more than a job; it's being part of a culture that values family-style service—creating lasting connections and an inclusive work environment where every team member and guest feels welcomed and supported. Caesars Entertainment is committed to equal employment opportunity and encourages all qualified applicants to apply regardless of background. This role offers a robust career path in one of the world’s most famous hospitality brands, making it ideal for professionals passionate about hotel management and delivering unparalleled guest experiences.
Job Requirements
- Must be 21 years of age or older
- Listen to and offer reasonable solutions to guest complaints
- Review hotel occupancy and manage rates, special groups, and events for the shift
- Attend informational and pre-convention meetings for group requirements
- Assist with employee schedule adjustments due to absences
- Complete employee performance appraisals
- Coach and discipline associates as necessary
- Must work at a fast pace and in stressful situations
- Must have visual and auditory abilities needed for communication and computer use
- Ability to walk and stand extensively
Job Qualifications
- College degree preferred or related experience required
- Three to five years of supervisory experience in hotel operations
- Excellent interpersonal, customer service, communication, team building, and problem-solving skills
- Demonstrated ability to maintain consistent, high quality service levels
- Ability to respond calmly and make rational decisions under pressure
- Proficiency with computer systems and applications
- Ability to read, write, speak and understand English
- Ability to write memos, letters, reports and interpret written and financial reports
- Ability to perform physical job duties in emergency situations
- Ability to maneuver in all areas of the casino and retail shops
- High level of integrity and adherence to regulatory standards
Job Duties
- Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower
- Resolve guests’ concerns, taking corrective action as necessary
- Inspect facilities, services and equipment and recommend changes or improvements
- Establish and administer safety policies and procedures pertaining to the Hotel Department and ensure adherence
- Maintain close work relationships with other department managers and supervisors to promote smooth, efficient operations
- Recommend personnel changes including hiring, promotion, demotion, and release of staff
- Establish and maintain required channels of communication
- Promote a positive work environment that stimulates and motivates employees
- Recommend and implement incentive programs to reduce costs or increase revenues
- Provide training, orientation and necessary authority to guest contact employees to ensure quality service
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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