Manager - Hotel Operations

Bally's is a renowned hospitality establishment in the casino and hotel industry, known for its commitment to providing exceptional guest experiences through premium services, entertainment, and luxury accommodations. As a key player in the hospitality sector, Bally's offers diverse opportunities for career growth and development for individuals passionate about hospitality management and guest services. The company is dedicated to maintaining high standards across all departments, including hotel operations, casino support, and customer service, thereby ensuring an enjoyable and seamless stay for all guests.

This specific role is designed to assist the Director of Hotel Operations in managing various critical functions within the hotel. The successful candidate will play a pivotal role in establishing personnel administration standards, optimizing service delivery to patrons, managing room rates, and supporting casino operations. This role demands a dynamic individual with a winning personality marked by refinement, confidence, and style to engage guests and elevate their experience at the hotel. The candidate will also handle financial responsibilities that include fund allocation, expenditure authorization, and budget planning for various departments.

The responsibilities extend to requisitioning supplies and equipment, processing reservations and advance registration payments, and conducting thorough inspections of guest rooms and public areas to ensure cleanliness and impeccable presentation. Effective communication skills are essential, as the position involves addressing patron complaints, resolving problems, and providing detailed information about the hotel, casino, dining options, and special events. The role requires a commitment to excellence in customer service, demonstrated through enthusiasm and professionalism in performing all tasks.

In addition to day-to-day operations, the candidate will support safety and emergency procedures and work closely with casino staff and reservations teams to maximize hotel occupancy. Training and supervisory duties include overseeing the storage and distribution of uniforms and reviewing daily financial transactions handled by front desk staff. This position requires adherence to Bally's courtesy guidelines and the ability to foster outstanding guest relations.

Candidates must be able to work in a varied and sometimes demanding environment characterized by moderate noise levels and the presence of smoking. The role also calls for basic arithmetic skills, typing proficiency, and the ability to read, write, and maintain a filing system effectively. Compliance with gaming regulations, including obtaining necessary work authorizations and maintaining a drug-free status, is mandatory.

The target salary for this role is approximately $45,675 annually, reflecting the responsibilities and skills required. This job description provides a general overview; duties and responsibilities may evolve based on the company’s operational needs. Overall, this position offers an excellent opportunity for a professional seeking to develop a rewarding career in hotel and casino operations within a leading hospitality company.