Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Work Schedule
Flexible
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Seaport Hotel is a distinguished hospitality establishment committed to delivering exceptional guest experiences through outstanding service and operational excellence. This full-service hotel operates 24 hours a day, 7 days a week, including all holidays, to accommodate a diverse clientele seeking comfort, luxury, and personalized attention. Known for its dedication to quality and guest satisfaction, Seaport Hotel prides itself in fostering a work environment that values teamwork, innovation, and leadership development. The hotel’s vibrant atmosphere cultivates a culture where employees are empowered to contribute meaningfully to the success of the business and the well-being of its guests.
The role of G... Show More
The role of G... Show More
Job Requirements
- High school diploma or equivalent
- strong customer service orientation
- effective communication skills
- ability to stand for long periods
- flexible schedule including overnight shifts and holidays
- knowledge of guest services operations
- ability to handle emergencies
- experience in hotel front desk operations preferred
- previous supervisory experience
Job Qualifications
- Bachelor's degree or equivalent experience
- at least one year of supervisory or management experience
- at least two years' hotel experience with prior front office experience preferred
- outstanding customer service and communication skills
- strong problem-solving and decision-making skills
- proven management and leadership skills
- ability to multi-task during high volume periods
- experience delivering training
- computer skills and communication systems experience preferred
Job Duties
- Manage and promote Seaport's mission and values
- actively contribute to hotel and departmental quality plans
- manage scheduled shifts and coach team members
- lead by example spending at least a third of each day with the team
- act as key contact during emergency situations
- develop solutions to guest feedback
- support check-in and check-out demand periods
- monitor and resolve guest comments from survey systems
- perform administrative duties including scheduling and payroll
- communicate activities to management
- implement training for Opera Systems and customer service
- develop training tools for GSRs
- complete assigned projects by department head
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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