Manager, Guest Experience, LAC

Restaurant Brands International Inc. (RBI) is a global leader in the quick service restaurant industry, known for owning and operating some of the world's most iconic restaurant brands including TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. With nearly $45 billion in annual system-wide sales and a presence spanning over 32,000 restaurants across more than 120 countries and territories, RBI is committed to delivering exceptional food experiences to millions of guests worldwide. The company has a strong focus on sustainability and community support through its Restaurant Brands for Good framework, targeting improvements in food quality, environmental impact, and social responsibilities. RBI fosters a culture of innovation, inclusivity, and excellence, aiming to be the most loved restaurant brand company globally.

The role of Manager, Guest Experience (GX) at RBI is a critical leadership position focused on enhancing the guest journey through technology. This role involves overseeing the development, deployment, and performance of various guest-facing technological solutions across all RBI brands. The technological initiatives include kiosks, mobile applications, loyalty programs, table service and ordering systems, among others designed to elevate the guest experience. The Manager will collaborate extensively with internal teams, franchisees, and external vendors to ensure timely delivery and operational success of these projects. Strong project management skills are essential for driving complex, cross-functional projects in a dynamic environment.

The Manager, GX will also provide strategic insights using data-driven analysis to identify opportunities for improvement and scale successful initiatives across multiple countries and brands. Responsibility for tracking, forecasting, and reporting technology implementation progress is a key aspect of the role, requiring a detail-oriented and analytical mindset. Regular travel, especially across Latin America, will be part of this role to support deployments and stakeholder engagement. RBI supports a 5-day in-office work model for effective collaboration. This full-time role offers the chance to contribute to a globally recognized company while working in an innovative, fast-paced environment. Fluency in English and Spanish is required to effectively operate within the Latin America region. The Manager, Guest Experience role represents a unique opportunity to blend technology acumen with operational leadership to drive outstanding guest outcomes across some of the most beloved quick service brands worldwide.