Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Hard Rock Hotels is a globally recognized brand known for combining the excitement of music with luxury hospitality services. Operating in dynamic locations worldwide, Hard Rock Hotels offers a unique lifestyle experience where guests enjoy high-quality accommodations, exceptional dining, and vibrant entertainment. The brand caters to travelers who appreciate music-inspired spaces and seek memorable event experiences, whether for business or leisure. With a strong emphasis on unique design, premium service, and innovative offerings, Hard Rock Hotels stand out in the competitive hospitality industry. As part of a prestigious portfolio, Hard Rock Hotels continuously pursues excellence in guest satisfaction and operational... Show More
Job Requirements
- Flexible work hours including weekends and holidays
- Ability to move throughout the business for extended periods including standing, walking, kneeling, bending
- Ability to sit for extended periods
- Capability to make repeated arm, hand, and wrist movements
- Ability to express and exchange ideas verbally and perceive sounds
- Manual dexterity and hand-eye coordination
- Ability to occasionally lift, push, pull, balance and carry objects up to 10 pounds
- Tolerance to exposure to heat, cold, chemicals, and loud/noisy environments
- Deep understanding of lifestyle hotels and premium dining products and services
- Passion for music and knowledge of music trends preferred
- Self-starter with entrepreneurial spirit and strong organizational skills
- Ability to travel occasionally
- Ability to work evenings, weekends, and holidays as needed
- Compliance with workplace vaccination requirements
Job Qualifications
- Minimum 3-5 years experience in catering sales or conference services preferably as a manager in a luxury lifestyle hotel property
- College degree or diploma in Hospitality Management or equivalent combination of education and experience
- High energy with effective and influential people skills
- Positive attitude and strong motivation abilities
- Ability to prioritize and manage multiple projects simultaneously
- Strong communication, listening, reading, writing, and presentation skills
- Ability to comprehend and use technical or professional language to communicate complex ideas
- Ability to perform complex quantitative calculations and basic numerical operations
- Understanding of the Uniform System of Accounts for Lodging
- Proficiency in Microsoft Office and hotel-specific software platforms such as MICROS Opera, Sabre/SYNXIS, Delphi, SUN
- Ability to effectively engage with internal and external customers and staff requiring patience, tact, and diplomacy
- Fluency in English
- additional languages preferred
Job Duties
- Receive group or catering contractual files from Sales department and review them for accuracy and completeness
- Provide initial written communication to clients within 24 hours of file receipt and follow up verbally one week later
- Maintain continuous contact with clients to develop strong relationships
- Respond promptly to requests from meeting and event planners
- Prepare and outline all event details in banquet event orders 15 days prior to group arrival and send for client approval
- Manage timely receipt and monitoring of rooming lists, including VIP identification and reservation tracking
- Prepare comprehensive group resumes with billing and banquet event order information and review in weekly meetings
- Coordinate with outside planners and vendors for event set-up and logistical requirements
- Evaluate guest needs, market trends, and hotel guest mix to recommend operational and service optimizations
- Distribute banquet event orders and resumes to relevant hotel departments to ensure efficient planning and staffing
- Schedule and lead pre-convention meetings for assigned groups
- Ensure all daily group functions information is clearly posted in the hotel's guest information system
- Deliver exceptional on-site customer service during events to maximize guest satisfaction
- Maintain accurate conference management data in software systems like Delphi
- Achieve monthly and annual upsell revenue goals as outlined in budgeting process
- Follow up with thank you letters post-event
- Participate in hotel meetings involving sales, staff, food and beverage, banquet event orders and sound checks
- Foster strong interdepartmental relationships and liaise with external vendors
- Greet in-house guests upon arrival and introduce relevant staff
- Monitor banquet and catering team performance through satisfaction surveys and quality assurance audits and provide feedback to management
- Develop guest history records to personalize future service
- Ensure proper communication between sales and operations to meet special group needs
- Maintain pricing integrity and propose upscale menu enhancements in collaboration with culinary teams
- Monitor sales and revenue data to assess goal achievements and adjust strategies accordingly
- Ensure an extraordinary experience that builds brand loyalty by exceeding expectations
- Resolve guest and client complaints promptly and implement preventive measures
- Be visibly present on the floor to assist staff during events
- Present a professional image to all stakeholders and uphold brand ethics
- Maintain confidentiality of guest, employee, and company information
- Assist in month-end financial close, monthly revenue forecasts, and annual budget preparation
- Identify strategies for incremental post-contract revenue opportunities
- Manage function booking systems to maximize space and revenue
- Prepare and submit required operational reports accurately and on time
- Finalize event billing and execute post-event client communication and meetings
- Plan and execute special hotel events and holiday programming as requested
- Demonstrate thorough knowledge of meeting room setups and capabilities
- Understand sleeping room configurations and work closely with culinary, stewarding, audiovisual, front office, guest services, reservations, housekeeping, engineering, purchasing, and accounting departments throughout hotel operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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