Manager, Global Guest Experience - Holiday Inn

InterContinental Hotels Group (IHG) is a renowned global hospitality company known for its diverse portfolio of hotel brands, including Holiday Inn, one of the most recognized and trusted brands in the hotel industry worldwide. Holiday Inn has established a strong reputation for delivering consistent, high-quality accommodations and services tailored to both business and leisure travelers. As part of IHG's expansive network, Holiday Inn hotels benefit from innovative brand strategies and operational support that propel them ahead in a competitive market. With its commitment to enhancing guest experiences, Holiday Inn continues to expand its presence globally, offering career opportunities in a dynamic, fast-paced environment.

The role of Manager, Global Guest Experience for Holiday Inn hotels, is pivotal in bringing this esteemed brand to life across one of the largest and fastest growing hotel portfolios. This position plays a critical role in supporting the implementation of the brand's strategic plan by driving the execution of key guest experience initiatives and acting as an essential liaison among multiple cross-functional teams such as food and beverage, operations, procurement, marketing, development, and training. The Manager directly influences initiatives at the hotel level while also contributing to the shaping of the brand’s future by leveraging branding, analytical, hospitality, and innovative skills.

This role demands a highly collaborative mindset and the ability to operate effectively in a high-volume, fast-paced setting. The ideal candidate will have a track record of success in marketing, brand management, and hospitality operations combined with analytical capabilities and project management expertise. Responsibilities include analyzing performance, market, and industry data to support brand storytelling and strategic initiatives, while partnering with internal teams and franchisees to ensure seamless delivery of brand experience tools and resources. Additionally, the position requires the creation and refinement of scalable processes and guidance to maintain and elevate brand standards across the global portfolio.

Based in Atlanta, GA, the role offers a hybrid work structure requiring three days per week in the office, reflecting a balance between remote and in-person collaboration. The salary range for this position is $90,000.00 to $95,000.00, with eligibility for bonus pay. The role is supported by a comprehensive benefits package that includes paid time off, medical, dental, vision insurance, 401K, and more. This position offers a unique opportunity to shape the future of Holiday Inn's guest experience on a global scale while progressing your career with one of the world's leading hospitality companies.