Manager Fuddruckers Norfolk

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Job Description

Fuddruckers is a renowned restaurant chain known for its commitment to delivering high-quality, fresh burgers that inspire guests to create their own unique burger experience. With over 30 years of history, Fuddruckers has established itself as a leader in the casual dining industry, offering guests the ability to customize their burgers with premium 100% USDA All-American fresh beef patties that are never frozen. The company prides itself on fresh ingredients, exceptional service, and a welcoming atmosphere where guests can enjoy mild or wild variations of their meals tailored to their tastes. Fuddruckers' mission focuses on uncompromised quality and in-your-face freshness, making it a favorite destination for burger lovers who appreciate both taste and experience.

Fuddruckers is currently seeking experienced and enthusiastic Restaurant Managers to lead their talented teams toward continued success. This full-time role is a great opportunity for individuals passionate about the foodservice industry, leadership, and customer satisfaction. The Restaurant Manager will play a crucial role in ensuring that each guest receives excellent service and that the restaurant operates efficiently and profitably. Responsibilities include staff recruitment, training, and development to foster a motivated and skilled team environment. The manager will also oversee compliance with company policies and all relevant regulations, monitoring restaurant performance through financial reports and guest feedback mechanisms such as Secret Shopper scores. Strategic planning for both short- and long-term goals is also a key part of the role, along with maintaining product and service quality standards.

The successful candidate will be involved in managing daily operations, addressing guest complaints, recommending and implementing local marketing programs, and ensuring safety and security standards are upheld. Physical activity is part of the role, involving walking, standing, lifting, and other movements required for effective restaurant management. Strong leadership skills, organizational abilities, financial acumen, and problem-solving skills are essential for success in this fast-paced environment. Candidates with over two years of restaurant management experience are preferred, and the company values diversity and equal opportunity in employment. Fuddruckers offers an exciting chance to join a company that is passionate about creating the world's greatest hamburgers and providing a memorable dining experience for its guests.

Job Requirements

Activities include, but are not limited to, walking, standing, reaching, stooping, lifting (25 lbs. minimum), carrying, talking, and sitting
duties involve the coordination of manual and visual dexterity
demonstrates strong leadership and guest service skills
demonstrates sound reasoning and follow-through in decision-making processes
demonstrates excellent organizational, financial and problem solving skills
ability to attract, train, retain, and motivate quality Team Members
ability to work in a dynamic, fast-paced environment
2+ years restaurant management experience preferred

Job Qualifications

Demonstrates strong leadership and guest service skills
demonstrates sound reasoning and follow-through in decision-making processes
demonstrates excellent organizational, financial and problem solving skills
ability to attract, train, retain, and motivate quality Team Members
ability to work in a dynamic, fast-paced environment
2+ years restaurant management experience preferred

Job Duties

Ensures excellent guest service that meets or exceeds expectations
ensures that the restaurant is adequately staffed to meet guest needs
recruitment of hourly Team Members
initiates and follows through on corrective action of hourly Team Members
assists with hourly review process
ensures development of hourly Team Members including maintaining an environment that fosters associate motivation, development and training
manages in compliance with Fuddruckers policies and procedures and all local, state and federal regulations
monitors the performance of the restaurant through analysis of financial reports and results on SERs and Secret Shopper scores
initiates corrective action as required
assists in the development of short and long term financial and operational plans for the restaurant in support of corporate objectives
maintains product and service quality standards by conducting evaluations and investigating any complaints
initiates corrective action as required
recommends local restaurant marketing programs to build sales and implements programs as directed by the GM
maintains applicable preventative maintenance programs
ensures the security and safety of the restaurant, its guests and associates
any other duties deemed necessary