Manager, Front Office

Pyramid Global Hospitality is a leading hospitality management company that operates with a comprehensive portfolio of more than 200 hotels and resorts, employing over 18,000 associates across the United States, the Caribbean, and Europe. The company provides a wide range of services through several platforms including Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality focusing on European hotel management; and PYRAMIDWORKS, which delivers integrated workplace and facilities services. Pyramid Global Hospitality maintains its presence through corporate offices located in Boston, The Woodlands, Texas, and London, which allows it to combine global reach with a hands-on management style emphasizing exceptional service, operational excellence, and the development of long-term partnerships.

Pyramid places a strong emphasis on its people, recognizing that associates are at the heart of what they do. The company is dedicated to fostering an empowering workplace culture where employees feel valued, supported, and motivated to advance their careers. Pyramid offers team members opportunities to collaborate closely with seasoned leaders, take on challenging assignments that promote professional growth, and gain exposure to an extensive and diverse portfolio of properties, brands, and markets. This environment is ideal for individuals who are either just starting in hospitality or those with seasoned experience seeking to make a meaningful impact. The company’s commitment to its associates and its guests has earned it a prestigious reputation, reflected in accolades from respected publications like USA Today, The Boston Globe, and The Houston Chronicle, as well as industry awards from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. These honors highlight Pyramid’s dedication to culture, service excellence, and people-centric values.

Focused on one of its outstanding properties, the Hotel Flor Tampa Downtown, a member of the Tapestry Collection by Hilton, this hotel embodies the values and standards of Pyramid Global Hospitality. Located in the bustling heart of Tampa, the hotel features 210 stylish guest rooms and 13,042 square feet of versatile meeting space. The hotel is committed not only to guest satisfaction but also to cultivating an excellent workplace culture that distinguishes it as a top employer in the region. Each team member plays a vital role in delivering superior service and creating unforgettable guest experiences, supporting the hotel’s goal of being known not just as a place to stay, but as a remarkable part of Tampa’s hospitality scene.

The Front Office Manager role at Hotel Flor Tampa Downtown is central to maintaining high standards of guest service and operational efficiency. This leadership position requires overseeing all front desk and guest services operations, guiding the team to ensure guests receive outstanding service from the moment they arrive until their departure. The role demands strong supervisory abilities to manage front office and night audit teams, ensuring compliance with hotel policies, brand standards, and safety procedures. The Front Office Manager will be responsible for training, coaching, scheduling, and developing personnel alongside managing labor needs and overseeing financial accuracy related to billing and audits. Coordination with other hotel departments such as Housekeeping, Maintenance, and Sales is equally crucial to ensure seamless, integrated hotel operations.

This position offers a unique opportunity to contribute significantly to the guest experience while working in a dynamic, fast-paced environment that values exceptional leadership, communication, and organizational skills. Candidates who excel in conflict resolution, enjoy problem-solving, and are committed to excellence will thrive in this role. With flexibility in scheduling, including nights, weekends, and holidays, this role is designed for hospitality professionals eager to advance their careers with a company known for its commitment to diversity, inclusion, and employee growth. Competitive compensation is offered along with robust benefits, making it an ideal position for motivated professionals seeking both challenge and reward.