Manager Front Office

This job opening is for a supervisory position within the front desk operations at a major hotel resort, recognized for its commitment to excellence and delivering AAA four-diamond service standards. The hotel is a well-established player in the hospitality industry, offering upscale accommodations and services designed to cater to the needs of discerning travelers. With a focus on quality and a strong guest-service ethos, employees at this resort work within an environment that encourages professionalism, teamwork, and continual growth. The property prides itself on delivering exceptional guest experiences through efficient operations and highly trained staff.

The role involves managing and overseeing daily front desk operations with the responsibility of ensuring smooth check-in and check-out procedures. As the first point of contact for guests, this leadership position demands a professional overseeing up to 30 front desk employees per shift, ensuring that every team member upholds the service standards required to maintain the hotel's distinguished reputation. This position requires strong supervisory skills, the ability to address and resolve guest complaints effectively, and a proactive approach to employee management and development. It also includes conducting training sessions, mentoring staff, and managing employee evaluations and disciplinary actions in accordance with company policies.

The ideal candidate will bring a minimum of three years of supervisory experience in hotel operations, preferably within a major resort setting. They should possess technical knowledge of property management systems and a keen understanding of effective guest service standards. This position demands flexibility to work varied shifts, including weekends and holidays, and values bilingual fluency in Spanish as a preferred skill. Candidates with familiarity with the Lodging Management System (LMS Plus) and those with higher education credentials will stand out. This role is suited to a highly organized individual with excellent interpersonal skills who is committed to fostering a team-based work dynamic and elevating the guest experience through operational excellence.