Manager Front Office

Hilton Club The Quin New York is a distinguished hospitality establishment located in the vibrant heart of Manhattan, just two blocks from Central Park and steps from Carnegie Hall. As part of Hilton Grand Vacations, a leader in vacation ownership and hospitality management, The Quin blends culture, theater, and opportunity, offering an exceptional setting not only for guests but also for team members looking to advance their careers in the hospitality industry. This landmark property features 208 beautifully appointed rooms, providing an inspiring and luxurious environment that appeals to a diverse clientele including owners, members, and guests seeking memorable vacation experiences. Hilton Grand Vacations is renowned for fostering a service-driven atmosphere where employees are motivated to deliver excellence and create unforgettable memories for visitors from around the world. Team members enjoy a supportive and dynamic workplace culture that emphasizes growth, development, and personal achievement.

The role available at Hilton Club The Quin New York is pivotal in maintaining the seamless operation of Front Office services while ensuring guest satisfaction and operational efficiency. This position requires supervising the activities of Front Office Operations, which includes managing the front desk, bell services, and valet operations. The successful candidate will be responsible for overseeing work outputs, financial management, and facilities, ensuring that all resources are utilized effectively to meet the strategic objectives of the property. Key responsibilities also include managing team member schedules, conducting performance appraisals, maintaining compliance with organizational and financial regulations, and coordinating communication between departments to optimize room inventory and revenue management. Additionally, the role involves monitoring guest feedback to promptly resolve complaints and maintain high standards of service, fostering an environment where continuous staff development and training are prioritized. Candidates will work closely with various stakeholders to uphold business and financial responsibilities, contribute to maintaining clean and safe environments, and support other operational activities. The compensation for this role ranges from $67,000 to $74,500 annually, reflecting the importance and level of expertise required. Hilton Grand Vacations values diversity and is committed to equal employment opportunity. They provide reasonable accommodations to support individuals with disabilities throughout the application process and employment. Joining Hilton Club The Quin New York means access to numerous benefits including competitive pay, daily pay options, discounted hotel rates worldwide, 401(k) programs with company match, employee stock purchase programs, comprehensive paid time off, tuition reimbursement, and many learning and advancement opportunities, making it an ideal place for ambitious hospitality professionals to grow and thrive in their careers.