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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $67,000.00 - $74,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive hourly base pay
Daily Pay
Discounted hotel rates
401(k) program with company match
Employee Stock Purchase Program
Paid Time Off
Paid sick time
recognition programs
Tuition Reimbursement
Career advancement opportunities
Job Description
Hilton Club The Quin New York is a distinguished hospitality establishment located in the vibrant heart of Manhattan, just two blocks from Central Park and steps from Carnegie Hall. As part of Hilton Grand Vacations, a leader in vacation ownership and hospitality management, The Quin blends culture, theater, and opportunity, offering an exceptional setting not only for guests but also for team members looking to advance their careers in the hospitality industry. This landmark property features 208 beautifully appointed rooms, providing an inspiring and luxurious environment that appeals to a diverse clientele including owners, members, and guests seeking memorable vacation... Show More
Job Requirements
- High school graduate or equivalent
- More than 2 years of managerial experience in a hotel preferably in a front office capacity
- 3-5 years of related experience
- Strong leadership capability with the ability to motivate, develop, and engage staff
- Demonstrates problem-solving, analytical and conceptual skills
- Displays effective interpersonal skills including multitasking and prioritizing
- Strong written and oral communication skills
- Able to work a flexible schedule including evenings, weekends, and holidays
Job Qualifications
- High school graduate or equivalent
- More than 2 years of managerial experience in a hotel preferably in a front office capacity
- 3-5 years of related experience
- Strong leadership skills with the ability to motivate, develop, and engage staff
- Demonstrates problem-solving, analytical, and conceptual skills
- Effective interpersonal skills including multitasking and prioritizing
- Strong written and oral communication skills
- Ability to build and maintain productive working relationships and negotiate with clients
- Willingness to work a flexible schedule including evenings, weekends, and holidays
Job Duties
- Supervise front office operations including front desk, bell, and valet services
- Ensure timely completion of work schedules and performance appraisals
- Maintain compliance with organizational, business, and financial regulations
- Coordinate communication with other departments to manage room inventory and maximize revenue
- Monitor guest survey scores, requests, and complaints and resolve issues to provide excellent service
- Maintain and perform department training and onboarding for new team members
- Manage relationships and contracts with business supporters and suppliers
- Communicate effectively in English both written and verbally
- Ensure cleanliness and maintenance of common areas, guest rooms, and work areas with safety in mind
- Participate in guest room inspections
- Perform other related activities as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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