Manager-Front Desk

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $58,960.00 - $76,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

parking

bonus eligibility

Job Description

Marriott International is a globally recognized hospitality company committed to delivering exceptional service and memorable experiences to its guests. The Westin Copley Place Boston, part of the Marriott portfolio, stands as a premier full-service hotel located at 10 Huntington Ave, Boston, Massachusetts. Combining modern luxury with a focus on wellness, The Westin brand aims to empower guests to enhance their well-being and be the best version of themselves while traveling. This establishment upholds a commitment to diversity, inclusivity, and equal opportunity employment, cultivating an environment where every associate's unique background and talents are valued and celebrated.

The role...

Job Requirements

High school diploma or GED
two years experience in guest services or front desk or related field
or a two-year degree from an accredited university in a relevant major
ability to manage and supervise staff
excellent communication skills
ability to handle complaints and resolve conflicts
ability to prioritize tasks and manage time
flexibility to work full time and manage daily operations

Job Qualifications

High school diploma or GED
two years experience in guest services, front desk, or related professional area
or a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
strong interpersonal and communication skills
leadership and supervisory experience
familiarity with front office operations
problem-solving and conflict resolution skills

Job Duties

Manages day-to-day operations ensuring quality standards and customer expectations are met
develops specific goals and plans to prioritize, organize, and accomplish work
handles complaints, disputes, grievances and negotiates with others
supervises staffing levels to meet guest service, operational needs and financial objectives
ensures ongoing communication with employees to foster awareness of business objectives and expectations
provides coaching and feedback to improve service
supervises all front office areas in the absence of management
responds to and resolves guest problems and complaints