Manager-Front Desk

Marriott International is a globally recognized hospitality company committed to delivering exceptional service and memorable experiences to its guests. The Westin Copley Place Boston, part of the Marriott portfolio, stands as a premier full-service hotel located at 10 Huntington Ave, Boston, Massachusetts. Combining modern luxury with a focus on wellness, The Westin brand aims to empower guests to enhance their well-being and be the best version of themselves while traveling. This establishment upholds a commitment to diversity, inclusivity, and equal opportunity employment, cultivating an environment where every associate's unique background and talents are valued and celebrated.

The role offered is a full-time management position at The Westin Copley Place Boston within the Rooms and Guest Services Operations category. The position is centered on assisting the Front Office Manager in the effective administration of front office functions, encompassing Bell/Door Staff, Switchboard, Guest Services, and the Front Desk. With an annual salary range of $58,960 to $76,000 and eligibility for bonuses, this role provides an excellent opportunity for career growth in the hospitality sector.

As an Assistant Front Office Manager, the candidate will be entrusted with supervising staff daily, ensuring a smooth check-in and check-out process, and maintaining high standards of guest and employee satisfaction. The role requires a dynamic leader who can manage both operational and customer service aspects, support human resource activities, and promote a collaborative team environment. The assistant manager will develop goals and prioritize tasks, manage complaints and disputes, and maintain staffing levels aligned with operational and financial objectives. Furthermore, the role involves empowering employees to deliver excellent customer service and handling guest problems with professionalism and care.

Additionally, this position demands overseeing daily front desk operations, ensuring adherence to all policies and procedures, and contributing to the financial performance of the department by maximizing room revenue and controlling occupancy. It also involves managing projects and policies such as customer recognition programs, credit policies, and disciplinary procedures while fostering employee development through coaching and mentoring.

The Westin brand's wellness philosophy is deeply integrated into the workplace culture, encouraging associates to embrace well-being practices actively. Candidates who are passionate, optimistic, adventurous, and committed to personal and professional growth will find this role particularly fulfilling. The hotel provides parking for managers and values open communication, teamwork, and continuous improvement to deliver an extraordinary guest experience.

In sum, this role at The Westin Copley Place Boston offers not only a competitive salary and benefits package but also a chance to be part of a globally respected hospitality company dedicated to wellness and excellence in guest services. It is ideal for individuals seeking a meaningful management position where they can develop their leadership skills, contribute to an exceptional guest experience, and thrive within a supportive organizational culture.