Manager, Food Services

The hiring establishment for this position is UPMC, a leading healthcare provider renowned for its commitment to high-quality patient care and innovation. UPMC operates a diversified health enterprise including hospitals, outpatient facilities, and specialized care centers. It is widely recognized for its focus on excellence in healthcare services and community health initiatives. As an employer, UPMC fosters a supportive and inclusive work environment that values diversity and professional growth. The organization is dedicated to promoting health and wellness not only for its patients but also for its employees, offering opportunities for career development and continuing education.

This role is focused on the management and engagement of associates within the food and nutrition operations at UPMC facilities. The position primarily involves overseeing food service systems, ensuring the delivery of nutritious, high-quality, and safe food to patients, customers, and staff. Maintaining cleanliness and sanitation of food service areas and equipment is a key responsibility to uphold health and safety standards.

The role requires the preparation of work and vacation schedules along with performing competency checks to evaluate job performance and ensure operational efficiency. Inspecting job flows and determining work assignments by position are crucial functions for maintaining smooth daily operations. Training, coaching, and directing associates form an essential part of the leadership role, facilitating a productive and supportive work environment.

The work schedule is primarily Monday through Friday, but flexibility for occasional evenings and weekends is necessary to support business needs and event coverage. This position demands strong leadership skills and the ability to manage diverse teams involved in culinary, service, logistics, and event planning.

Key responsibilities include directing catering and event operations such as planning and execution of daily food services, VIP functions, and executive-level events. The candidate will oversee centralized production kitchen operations to ensure food quality, consistency, and operational efficiency. Managing delivery logistics and fleet operations is critical to supporting timely and safe service across multiple locations.

Leading large-scale employee and hospital-wide events enhances organizational culture and drives employee engagement. Upholding high standards for hospitality, presentation, and customer experience reflects the organization's commitment to excellence. Financial management skills are required to manage budgets, labor, and financial performance, ensuring cost and revenue targets are met effectively.

This leadership role requires a minimum of a high school diploma or GED, with a preference for a bachelor's degree. The candidate must have at least four years of relevant experience along with two years in a leadership capacity. Communication skills, both oral and written, are essential for effective leadership and coordination across teams. The candidate must also be able to accommodate flexible scheduling requirements, including working weekends and holidays.

Certification is a mandatory requirement within six months of hire, with certifications such as Allegheny County Health Department or other recognized food protection manager certification, ANAB National Accreditation Board or ServSafe Certification. Additional clearances include Acts 34, 31, 33, and 73 as well as a valid driver’s license. UPMC values equal employment opportunities and complies with disability and veteran employment regulations, ensuring a fair and inclusive hiring process for all candidates.