Manager, Food Operations

Gate Gourmet is a leading global provider of airline catering and provisioning services, recognized for its dedication to excellence, innovation, and quality. With a rich history in delivering high standards of food production and customer service, the company operates in a unionized environment and employs thousands worldwide. Gate Gourmet is committed to improving every journey by offering fresh, safe, and appealing meals to airline passengers everywhere. This commitment is supported by strict adherence to food safety regulations such as HACCP and FDA standards, ensuring all products are prepared and handled with the utmost care and professionalism.

The job opportunity available is for a Food Production Supervisor in a full-time, exempt role, offering an annual salary range of $80,000 to $85,000. This position is uniquely designed for motivated individuals who thrive in fast-paced, high-volume food production settings. Reporting directly to unit management, the Food Production Supervisor plays a critical role in overseeing and managing food production employees, ensuring compliance with safety, quality, and regulatory standards within the company’s operation.

The responsibilities of the role encompass supervising a team of over 100 hourly employees in a unionized setting, maintaining operational control over labor and food costs, and ensuring adherence to company policies and procedures. This position requires the ability to enforce stringent quality production standards and compliance with food safety regulations to maintain the highest level of food quality and sanitation. The supervisor will work closely with management staff to optimize the unit's performance, administer necessary administrative reports, and uphold customer specifications, including airline meal diagrams and coding standards.

Another significant aspect of this position includes budget oversight, focusing on meeting goals related to productivity, labor expenses, and overtime management. The role also involves conducting inventory checks to minimize waste, managing supply requisitions, and maintaining documentation such as daily temperature and other operational logs. Additionally, this position requires active involvement in employee coaching, performance evaluations, scheduling, and retention strategies to reduce turnover and foster a positive work environment.

Gate Gourmet values strong leadership, excellent communication, and organizational skills. The ideal candidate must possess the ability to manage large teams effectively and promote a culture of excellence, integrity, passion, and accountability. The position encourages innovation and adaptability to drive operational improvements and enhance the work environment. Knowledge and certification in ServSafe are preferred, alongside proficiency in basic computer skills and Microsoft Office applications. Bilingual skills in Spanish are considered a plus.

The company offers a comprehensive benefits package, including paid time off, 401(k) plans with company match, medical, dental, and vision insurance, various voluntary insurance plans, employee assistance programs, commuter benefits, and employee discounts. Weekly pay is provided for union employees, and those in unit operations enjoy free hot healthy meals. Working conditions involve standing, bending, lifting, and working in environments with varying temperature and noise levels, typically involving overtime beyond 55 hours per week.

Join Gate Gourmet and be part of a dedicated team that contributes to creating memorable travel culinary experiences while enjoying a supportive and rewarding work environment. The company is an equal opportunity employer committed to diversity and inclusion, providing equal consideration to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.