Manager, Food & Beverage (SWT)

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $35,900.00 - $58,200.00

Work Schedule

Flexible

Benefits

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Voluntary insurance

Life insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Spending Accounts

Employee assistance program

Legal Assistance Plan

Job Description

SeaWorld Parks & Entertainment is a globally recognized theme park and entertainment company dedicated to bringing guests closer to the wonders of the natural world through incredible animal experiences and thrilling rides. Known for its commitment to animal rescue, rehabilitation, and education, SeaWorld has rescued more than 40,000 animals and continues to be a leading advocate for wildlife conservation. With locations that offer engaging shows, interactive exhibits, and immersive attractions, SeaWorld aims to inspire wonder and promote environmental stewardship among visitors of all ages. As part of a dynamic industry focused on delivering memorable moments, SeaWorld fosters a culture of enthusiasm, respect, and hard work among its team members, creating a workplace where individuals are empowered to contribute and grow professionally.

The Ambassador role at SeaWorld is a pivotal position responsible for ensuring an outstanding guest experience through leadership and operational excellence within the food and beverage department. Ambassadors act as a vital link between park operations and service teams, setting the tone for daily activities through pre-shift meetings, supporting team member training, and overseeing service standards across the park. This full-time position requires dedication to maintaining high levels of safety, cleanliness, and guest satisfaction. Ambassadors manage inventory, staff schedules, payroll verification, and financial targets to ensure smooth operations that align with SeaWorld's mission and goals. The role involves hands-on leadership, conflict resolution, and continual team development through coaching and feedback, making it ideal for candidates passionate about hospitality, operations management, and guest services. With responsibilities spanning multiple operational areas, Ambassadors are integral to the guest journey, ensuring every visit to SeaWorld is memorable and seamless. Candidates will enjoy working in a fast-paced environment with diverse tasks and the opportunity to contribute to a company renowned for its conservation efforts and guest engagement.

Job Requirements

Lift, carry, push and pull up to 50lbs. on a frequent basis
Position engages in extensive walking and standing throughout work shift
Frequent bending from waist to floor, kneeling, squatting, simple hand grasping work and fine hand manipulation (computer work/typing, writing)
Occasional overhead reaching and climbing stairs and ladders
Work both indoors and outdoors, exposed to a variety of weather conditions
Able to work a flexible schedule (includes: weekends, holidays, catering events and evening hours)

Job Qualifications

2+ years of experience in a food and beverage operational position
Multi-unit operational experience preferred
Minimum High School diploma or equivalent
Hospitality or Business Management degree preferred
High level of computer literacy - Proficient in Microsoft Excel and Word, and ability to quickly learn inventory management/POS programs
Passion for hospitality & operational excellence
Excellent communication skills both written and verbal
A role model for safety, guest service, attendance, cleanliness and grooming standards
A valid Driver’s License and ability to meet company driving guidelines preferred
SERV Safe Management & TABC certified or obtain full certification, within 30 days of job offer

Job Duties

Holding pre-shift meetings to set the tone for daily operations while sharing crucial park operations information
Support team member orientation and training to ensure all department staff are fully onboarded in a positive manner
Overseeing service standards during park operating hours to ensure a high level of the guest experience
Ensuring accurate daily, weekly and end of month inventory completion
Fully engaged in managing park operations to obtain budgeted / financial targets
Managing product transfers and requisition sheets to accurately track products during events
Managing and resolving guest complaints
Develop team members through training, feedback and coaching
Managing team member incidents / accidents and following all required reporting procedures
Completing daily operations readiness reports
Completing a monthly department safety inspection
Monthly safety training conducted for team members
Managing team member scheduling in line with attendance forecasts
Verifying payroll daily
Manage menu processes
Support and manage operations to ensure proper staffing levels are met
Completing operational walks of the park
Ensure compliance with all relevant regulations and policies
Opening / Closing inspections of park operations
Supporting other departments as demanded by the business
Other duties/responsibilities as assigned