Manager Food & Beverage Operations

The Westin Charlotte, located at 601 S College St, Charlotte, North Carolina, is a prestigious full-service hotel that prides itself on exceptional hospitality and a commitment to well-being. As part of the Marriott International family, this establishment embraces a culture that values diversity, inclusivity, and the unique backgrounds of all associates. The Westin brand is dedicated to empowering guests to rejuvenate and enhance their wellness during their stay, making it a standout in the hospitality industry. The hotel's team is passionate and motivated to deliver superior service while upholding the brand's mission to be the preeminent wellness brand in hospitality. Associates at The Westin Charlotte benefit from a supportive, inclusive environment where they can grow both personally and professionally while contributing to an outstanding guest experience.

The Food and Beverage (F&B) Manager role at The Westin Charlotte is a full-time, management-level position offering an annual salary range of $57,000 to $74,000, with eligibility for bonuses and a sign-on bonus. This role is central to overseeing daily F&B shift operations, ensuring adherence to all policies, standards, and procedures. The F&B Manager supervises the quality and delivery of services, striving to meet and exceed guest expectations consistently. They are responsible for managing the operating budget, maintaining legal compliance, and cultivating a work environment that promotes teamwork, motivation, and passion for customer service.

Key responsibilities include assisting in ordering supplies, supervising staffing levels, and conducting effective monthly self-inspection programs to maintain standards. The manager plays an active role in building trust and cooperation among team members and is expected to understand and perform employees' duties in their absence. A significant aspect of the role involves fostering employee engagement through clear communication, celebrating successes and learning from failures, and ensuring that all team members embody the brand’s service philosophy.

The F&B Manager is also tasked with delivering exceptional customer service by addressing guest concerns proactively, providing coaching and feedback to staff, and reviewing guest feedback to continuously improve service quality. The role requires constant availability and approachability to both employees and guests, setting a positive example and managing daily operations to ensure smooth functioning and financial targets are met.

Additional responsibilities include providing guidance and direction to subordinates, analyzing operational data to solve problems effectively, performing hourly job functions when necessary, and maintaining a professional and courteous demeanor at all times. The candidate must be adept at comprehending budgets and payroll reports to manage resources efficiently.

At The Westin Charlotte, the ideal candidate is passionate about hospitality and well-being, optimistic, adventurous, and committed to personal and professional growth. This role offers an excellent opportunity to join a dynamic global team, contribute to a wellness-focused brand, and become the best version of oneself.