Great Wolf Resorts Inc logo

Manager, Food & Beverage

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $60,000.00 - $64,500.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Life insurance
401k with employer match
Paid vacation
Paid parental leave

Job Description

Great Wolf Resorts Inc is a leading hospitality company that operates family-friendly indoor water park resorts across North America. These resorts are popular destinations for families and guests looking to enjoy immersive experiences including water parks, interactive games, entertainment, and exceptional dining options. Nestled in a welcoming lodge environment, Great Wolf Resorts is dedicated to delivering memorable vacations through outstanding services, engaging activities, and a vibrant staff culture. With a focus on excellence and guest satisfaction, Great Wolf Resorts continues to expand its footprint and reputation as a premier destination for family entertainment and hospitality.

The Food & Beverage Manager role at Great Wolf Resorts offers an exciting opportunity to lead and oversee the daily operations of multiple food and beverage outlets within the lodge. This includes management of restaurants, bars, quick-serve outlets, and banquets to ensure seamless service and guest satisfaction. The position is based at the Webster, TX location and offers an annual salary range of $60,000 to $64,500. In this key leadership role, you will be responsible for maintaining brand standards related to food safety and sanitation, cleanliness, staff scheduling and training, inventory control, and guest service standards. You will collaborate closely with other F&B Managers, culinary teams, and purchasing departments to deliver experiences that exceed guest expectations while achieving profitability goals.

As Food & Beverage Manager, you will play an integral role in managing operational objectives, analyzing business trends, and implementing quality assurance measures. This includes workforce management—hiring, coaching, scheduling, and performance feedback—and ensuring compliance with food safety regulations and internal audit schedules. Your leadership will directly impact guest satisfaction metrics and company performance targets. This role requires flexibility in scheduling, including nights, weekends, and holidays, and offers opportunities for personal and professional development through Great Wolf University’s training and leadership programs.

Great Wolf Resorts promotes a culture of diversity and inclusion, encouraging employees to celebrate their uniqueness and contribute to a welcoming team environment. The company offers competitive benefits including medical, dental, and vision insurance, a health savings account, life insurance, a 401K plan with employer match, paid vacation, and parental leave. Relocation packages are available for immediate hires. Joining Great Wolf Resorts means becoming part of a dynamic team dedicated to creating joyful experiences for guests and providing rewarding career growth opportunities for employees.

Job Requirements

  • High school diploma or equivalent experience
  • Minimum of 1 year leadership experience in food and beverage
  • Flexible scheduling including nights, weekends, and holidays
  • Strong attention to detail and time management
  • Comprehensive knowledge of food and beverage preparation and service
  • Successful completion of criminal background check and drug screen
  • Ability to lift up to 30 lbs
  • Able to stand for extended periods
  • Experience driving business revenue, cost control, guest satisfaction, and employee engagement

Job Qualifications

  • High school diploma or equivalent experience
  • Minimum of 1 year leadership experience in food and beverage
  • Knowledge of food safety and sanitation practices
  • Experience managing teams and scheduling staff
  • Familiarity with hospitality software including Microsoft Office and POS systems
  • Strong communication and conflict resolution skills
  • Preferred bachelor's degree in hospitality or business
  • Manager-level certifications in food safety and alcohol awareness
  • Prior experience in hotel or resort industry management

Job Duties

  • Oversee daily operations of lodge restaurants, bars, quick-serve outlets, and banquet functions
  • Ensure brand standards for food safety, sanitation, and cleanliness are upheld
  • Manage staff scheduling, training, coaching, and performance evaluations
  • Collaborate with culinary and purchasing teams to control inventory and maintain par levels
  • Monitor and enforce compliance with health and safety regulations
  • Participate in budgeting, cost control, and achieving monthly key performance indicators
  • Conduct service audits and pre-shift meetings to optimize guest satisfaction

Job Criteria

Experience

Mid Level (3-7 years)


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