Manager - Food and Beverage

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,300.00 - $65,300.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

Job Description

Our company is a distinguished establishment operating within the vibrant hospitality and gaming industry. We pride ourselves on delivering exceptional experiences to our guests, blending high standards of service with a dynamic and welcoming environment. Known for our commitment to quality and excellence, our organization fosters a culture where team members are empowered to contribute their best while ensuring guests enjoy memorable visits influenced by outstanding hospitality and entertainment services. As a leader in our field, we continuously strive for innovation and uphold a strong reputation for maintaining integrity, professionalism, and guest satisfaction throughout all areas of our operation.

We are currently seeking a dedicated and experienced professional to join our Food and Beverage Department as a Supervisor. This pivotal role supports the seamless delivery of superior guest experiences by ensuring consistent high-quality service across all facets of our food and beverage operations within a fast-paced gaming and entertainment setting. The Food and Beverage Supervisor will provide hands-on leadership, setting and maintaining service standards, managing inventory, overseeing departmental budgets, and supervising staffing to meet operational and financial goals. This position demands a keen eye for detail, strong communication skills, and the ability to manage guest relations with discretion and professionalism. The ideal candidate will demonstrate a robust background in hospitality or restaurant operations, coupled with supervisory experience in high-volume environments.

Employment for this role is on a full-time basis with a competitive salary range of $50,600 to $52,118 annually. The position may require flexible working hours, including late nights, weekends, and holidays, to meet the demands of the business effectively. As a key member of our team, you will play an essential role in upholding our company’s non-disclosure and confidentiality policies while promoting a positive team morale. Your leadership will be crucial in fostering an environment where excellence in guest service is the norm and all team members are encouraged to thrive and succeed. This role also involves close collaboration with various departments, including purchasing and surveillance, to ensure smooth operations and compliance with company policies and applicable regulations. If you are passionate about hospitality and eager to contribute your leadership skills to a thriving organization, we encourage you to apply for this exciting opportunity.

Job Requirements

High school diploma or GED preferred
three to five years of experience in restaurant or hospitality operations, or equivalent combination of education and experience
minimum of three years supervisory experience in a high volume property preferred
excellent teamwork skills
strong interpersonal and guest service abilities
proficient written and verbal communication skills
professional demeanor and presence
ability to interact effectively with guests and team members
possession or ability to obtain proper alcohol licenses
ability to adhere to company attendance guidelines and policies
flexibility to work late nights, weekends, and holidays as needed

Job Qualifications

A high school diploma or GED equivalent is preferred
three to five years of experience in restaurant or hospitality operations, or the equivalent combination of education and experience required
at least three years of supervisory experience in a high volume property preferred
must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills
must have a professional demeanor and presence with the ability to interact with guests and team members in the company
must have or be able to obtain proper alcohol licenses

Job Duties

Ensure consistent high-quality service to all our team members and guests
set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests
provide hands-on leadership to F&B department
assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost
supervise inventories and estimate food and beverage costs
communicate regularly with purchasing department regarding supply inventory
develop and manage the departmental budget, including capital expenditures
monitor staffing levels to ensure budgetary compliance
manage escalated guest service issues appropriately and discreetly
have knowledge of guest alcohol limitations and company policy and procedure regarding limitations
communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino
must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
ensure satisfaction to guests
follow lawful directions from Director of Food & Beverage
uphold the company’s non-disclosure and confidentiality policies and agreements
interact well with others and be a positive influence on team member morale
must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays
shifts may change