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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Free parking
Free Associate Meals
Travel Discounts
Rental car discounts
Ticket discounts
car purchase discounts
Computer purchase discounts
Job Description
The Westin Nashville is a distinguished hotel renowned for its commitment to the well-being of both guests and associates. Known for blending thoughtful service with elevated experiences, The Westin Nashville creates an environment rooted in balance, renewal, and hospitality excellence. As a premier destination in the vibrant city of Nashville, it offers guests a luxurious stay with access to superb dining, entertainment, and cultural experiences. The hotel itself is part of Marriott International, benefiting from a strong global presence and comprehensive service standards that focus on quality, comfort, and guest satisfaction. Employees at The Westin Nashville enjoy a welcoming and... Show More
Job Requirements
- High school diploma or GED plus 4 years of food and beverage or hospitality experience
- or associate’s degree or higher in hospitality or related field plus 2 years of experience
- Strong leadership and team development abilities
- Passion for delivering exceptional guest service
- Solid financial acumen including budgeting, cost control and forecasting
- Excellent communication and problem-solving skills
- Ability to thrive in a fast-paced, dynamic environment
Job Qualifications
- High school diploma or GED plus 4 years of food and beverage or hospitality experience or associate’s degree or higher in hospitality or related field plus 2 years of experience
- Strong leadership and team development abilities
- Passion for delivering exceptional guest service
- Solid financial acumen including budgeting, cost control and forecasting
- Excellent communication and problem-solving skills
- Ability to thrive in a fast-paced, dynamic environment
Job Duties
- Guide, coach, and develop food and beverage supervisors, banquet captains and frontline associates
- Foster a culture of collaboration, accountability, and service excellence
- Lead by example with integrity, professionalism, and energy
- Ensure every guest interaction exceeds expectations
- Respond quickly and thoughtfully to guest feedback and concerns
- Set clear service standards aligned with the Westin brand
- Oversee daily operations across all food and beverage outlets including restaurants, bars, and room service
- Ensure service quality, cleanliness, and safety standards are consistently met
- Support banquet execution to ensure seamless and memorable events
- Assist in managing budgets, forecasting, and cost controls
- Monitor productivity and operational efficiency
- Use guest satisfaction data to drive continuous improvement
- Train, mentor, and support associates to grow their skills and careers
- Conduct performance reviews and provide ongoing feedback
- Create a positive, engaging work environment focused on learning
- Partner with hotel leadership to align on goals and strategy
- Maintain strong communication through meetings, logs, and daily touchpoints
- Promote an open-door, fair, and inclusive workplace culture
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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