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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $118,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan with company match
Job Description
FirstService Residential is a leading property management company specializing in providing comprehensive community management services across a wide range of residential communities. Known for its commitment to enhancing the quality of life within the managed communities, FirstService Residential delivers exceptional management solutions, including financial oversight, maintenance, and resident services. With a strong presence across multiple regions, the company prides itself on its professional approach, dedication to customer satisfaction, and the implementation of innovative operational practices to meet the evolving needs of its clients and residents.
The role of Manager, Food and Beverage with FirstService Residential is a pivotal positio... Show More
The role of Manager, Food and Beverage with FirstService Residential is a pivotal positio... Show More
Job Requirements
- Bachelor's degree in food and beverage management or similar 4-year degree
- ten years progressive leadership responsibility
- strong financial skills for budgeting and monitoring food and beverage financial performance
- strong understanding of bar operations, casual and upscale dining, and kitchen procedures
- ability to work on site and cover vacancies in the restaurant for extended periods of time until a suitable replacement is hired and on-boarded
- strong leadership, teaching, diagnostic and analytic skills
- results oriented
- working within approved budget
- conserves company resources
- knows the goals of the company
- prioritizes and plans work activities
- uses time efficiently
- sets goals and objectives
- develops realistic action plans
- requires excellent verbal and written communication skills
- ability to improve profitability, food and beverage brand standards, cost control and resident service scores
Job Qualifications
- Bachelor's degree in food and beverage management or similar 4-year degree
- ten years progressive leadership responsibility
- strong financial skills for budgeting and monitoring food and beverage financial performance
- strong understanding of bar operations, casual and upscale dining, and kitchen procedures
- strong leadership, teaching, diagnostic, and analytic skills
- results oriented with ability to work within approved budgets
- excellent verbal and written communication skills
- ability to improve profitability, brand standards, cost control, and resident service scores
- ability to prioritize and plan work activities with efficient time use and realistic action plans
- ability to cover vacancies during extended periods
Job Duties
- Drive increase in additional food and beverage revenue
- maintain profit and loss accountability to operating budgets through financial reporting and food and beverage operations
- lead customer service and resident experience improvements by developing and improving food and beverage SOPs and best practices
- create implementation plans to support execution of food and beverage programs, products, pricing, and menu changes
- assist with people, talent recruitment, mentoring, and training of food and beverage teams to maximize profitability and develop service culture
- conduct evaluations and present recommendations, strategic options, and business plans to associations
- support growth and sales process to communities with food and beverage operations
- work on site to support and cover for property position deficits
- perform detailed evaluation reports on properties to ensure compliance with food and beverage standards
- assist in recruiting and interview efforts
- review and assist in food and beverage budgets for properties
- complete food and beverage transition checklists and performance improvement plans
- develop and update service standards for all food and beverage operations
- assist with budget capital expenditure bids for kitchens and bar operations
- lead food and beverage start-up process and assist with new openings including marketing to residents
- build and conduct front-of-house and back-of-house audits
- provide oversight and approval for menu concepts, staffing guidelines, cost of sale, and revenue initiatives
- ensure balance between resident satisfaction, service experience, and financial accountability
- research, develop, evaluate, and implement new services, technology, and processes
- analyze trends in service ratings and resident feedback to troubleshoot and take corrective action
- conduct regular visits and audits to review property operations
- meet with management teams to discuss visit objectives, progress, and results
- collaborate with food and beverage and lifestyle directors to assist with events and organizational processes
- partner with training to ensure staff are properly trained on food services operations and health and safety standards
- practice and adhere to FirstService Residential Global Service Standards
- conduct business with high personal and professional ethics
- perform or assist with operations as required
- participate in meetings and work groups to integrate activities and resolve problems
- ensure all safety precautions are followed
- follow policies and standard operating procedures
- perform special projects and related duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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