Manager FOH, CityWalk Food Operations

Universal City, CA, USA|

Job Overview

Compensation

Salary

Range $80,000.00 - $90,000.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k)

paid leave

Tuition Reimbursement

Employee Discounts

Job Description

NBCUniversal is one of the world’s leading media and entertainment companies with a broad portfolio that spans film, television, streaming services, theme park destinations, consumer products, and live experiences. The company delivers world-class content across its many platforms, including renowned entertainment and news brands such as NBC, NBC News, NBC Sports, Telemundo, Bravo, Peacock, Universal Pictures, DreamWorks Animation, and more. As a subsidiary of Comcast Corporation, NBCUniversal is dedicated to creating and distributing premier filmed entertainment and programming worldwide, as well as operating some of the most popular theme parks and experiences globally, like Universal Orlando Resort and Universal Studios Hollywood. The company is strongly committed to social impact, fostering an inclusive culture, giving back to communities, and attracting diverse talent to help shape content that reflects our world.

The Front of House (FOH) Manager position at NBCUniversal offers an exciting opportunity to lead a high-volume branded concept located at City Walk. This critical role involves directing and managing the front of house operations for a fast-paced restaurant environment. The FOH Manager serves as a primary leader for the front of house team and works closely with the General Manager to set expectations and ensure an exceptional guest experience. Managing the operational flow, motivating the team, and ensuring adherence to company standards are key responsibilities. The role requires optimizing profits by controlling food, beverage, and labor costs, achieving operational excellence, and driving guest satisfaction. The FOH Manager also plays a crucial part in talent development, team engagement, marketing activities, and compliance with local health and safety regulations. This position requires a leader with strong communication, organizational, and multi-tasking skills who can inspire a high-performing team and contribute to the overall success of the location.

Offered is a salaried position with a salary range of $80,000 to $90,000, eligible for company-sponsored benefits that include medical, dental, vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other perks. The role involves working rotating schedules including holidays, weekends, and night shifts, ensuring flexibility and dedication in managing restaurant operations. As part of NBCUniversal’s inclusive employment policy, the company provides equal opportunities and support for all applicants and employees, including reasonable accommodations for individuals with disabilities.

Job Requirements

Bachelor’s degree or equivalent combination of education and experience
Minimum 4 years management experience in high-quality restaurant
Knowledge of MS Excel, Word, PowerPoint and POS systems
Ability to work rotating schedules, holidays, weekends and nights

Job Qualifications

Bachelor’s degree in Business, Hospitality Management or a related field
Minimum of 4 years of management experience in high quality chain or independent restaurant group
Thorough knowledge of MS Excel, Word, PowerPoint and POS systems
Ability to work rotating schedules, holidays, weekends and nights
Proven track record in developing and implementing strong training programs
Excellent management skills leading diverse teams and working under deadlines
Strong professional presence
Excellent verbal and written communication skills
Organizational and multi-tasking abilities
Ability to communicate across all levels of management
Strong planning, delegation, mentoring and coaching skills
Passion for delivering high-quality guest service

Job Duties

Drive operating profit goals and sales
Optimize profits by controlling food, beverage and labor costs
Consistently achieve operational excellence
Develop and retain exceptional talent
Ensure compliance with all local, state and federal laws regarding food quality, safety, labor and employment
Partner with Human Resources to train and develop restaurant leaders at every level
Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods and variable labor
Communicate restaurant results to General Manager with recommendations for improvement
Ensure high Team Member and Guest Engagement
Promote company’s mission and values
Ensure company policy and brand standards are followed
Prepare and present hourly team member reviews
Complete all tasks assigned by General Manager on time
Create and execute plans for department sales, profit and team development
Organize marketing activities and promotional events
Maintain high standards of quality control, hygiene, and health and safety
Hire and train FOH team and cross-train as necessary
Maintain inventory levels and conduct full inventories
Assist the Kitchen Manager with menu changes and adjustments
Respond personally to guest questions and complaints
Chemical safety comprehension
Analyze financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variable labor and profitability
Exceed annual operating profit targets