Manager, Field Operations, Firehouse Subs, LAC

Restaurant Brands International Inc. (RBI) is a global leader in the quick service restaurant industry, known for owning some of the world’s most iconic and beloved brands including TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. With nearly $45 billion in annual system-wide sales and over 32,000 restaurants spanning more than 120 countries and territories, RBI has positioned itself as one of the largest and most influential companies in the fast-food sector. The company’s mission focuses on creating the most loved restaurant brands globally, leveraging its rich heritage, strong franchisee relationships, and deep community involvement. RBI operates under a business model that emphasizes sustainable growth, social responsibility, and operational excellence, guided by its Restaurant Brands for Good framework that aims to improve sustainable outcomes related to food quality, environmental stewardship, and social impact.

This career opportunity is for the role of Area Franchise Lead, Tim Hortons Latin America & Caribbean (LAC). This pivotal position is central to driving growth and operational success for the Tim Hortons brand across diverse and emerging markets in Latin America and the Caribbean. The Area Franchise Lead is tasked with supporting and developing successful franchise business strategies, optimizing performance, and leading new market entries from strategic planning to execution. This role demands a strong partnership approach, acting as the main point of contact between franchisees and corporate initiatives, and coordinating cross-functional teams including finance, operations, marketing, procurement, and supply chain to ensure alignment and operational excellence.

Success in this role relies on a blend of business acumen, excellent interpersonal skills, strategic thinking, and project management capabilities. The position requires frequent onsite collaboration with franchisees and internal teams following a 5-day in-office work schedule to foster robust communication and partnership. The chosen candidate will identify key opportunities to expand business operations, lead new market entry projects, and implement strategies aimed at enhancing customer satisfaction, service efficiency, and profitability. Furthermore, the role involves coaching franchisees through business reviews and performance check-ins, using data-driven insights to solve operational challenges and drive continuous improvement. Through strong leadership and relationship-building, the Area Franchise Lead plays a crucial role in elevating the Tim Hortons brand presence and long-term franchisee value in the LAC region.

This position offers a rewarding career path within a growth-oriented, dynamic company committed to diversity, equity, and inclusion. RBI offers competitive compensation packages, robust health and wellness benefits, and a progressive work environment that supports both personal and professional development. The Area Franchise Lead opportunity represents a chance to influence and lead within a recognized global brand while contributing to meaningful business outcomes across expanding international markets. Candidates fluent in English and Spanish, experienced in operations, finance, consultancy, or supply chain, and driven by innovation and excellence, will particularly thrive in this dynamic and influential role.