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Manager, Field Operations, Firehouse Subs, LAC
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Parental leave
telemedicine
Mental wellness support
Retirement Plan
Job Description
Restaurant Brands International Inc. (RBI) is a global leader in the quick service restaurant industry, known for owning some of the world’s most iconic and beloved brands including TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. With nearly $45 billion in annual system-wide sales and over 32,000 restaurants spanning more than 120 countries and territories, RBI has positioned itself as one of the largest and most influential companies in the fast-food sector. The company’s mission focuses on creating the most loved restaurant brands globally, leveraging its rich heritage, strong franchisee relationships, and deep community involvement. RBI operates under a business... Show More
Job Requirements
- Bachelor’s degree in business, finance, engineering, or a related field
- Minimum of 5 years of relevant professional experience
- Fluency in English and Spanish
- Proficiency in Microsoft Office applications
- Strong interpersonal and communication skills
- Ability to work under pressure and meet tight deadlines
- Availability to work onsite five days per week
- Experience collaborating with cross-functional teams
- Ability to manage projects and multitask effectively
Job Qualifications
- Bachelor’s degree in business, finance, engineering, or a related field
- Master of Business Administration (MBA) is a plus
- More than 5 years of relevant professional experience
- Preferred background in business, consultancy, operations, supply chain, or finance
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Fluency in English and Spanish is required
- Additional languages (e.g., Portuguese) are a plus
- Strong interpersonal skills and ability to work under pressure and tight timelines
- Experience working with cross-functional teams and high-level stakeholders is preferred
Job Duties
- Manages franchisee relationships
- Acts as the main point of contact for brand initiatives that impact franchisees and restaurants
- Supports franchisees across multiple functions, including development, finance, operations, marketing, and franchising
- Liaises between corporate and franchise partners to ensure alignment and effective communication
- Optimizes franchise business performance to drive long-term growth and increase franchisee value
- Identifies and develops opportunities for franchisee expansion and new business development
- Leads and manages planning and execution for new market/country entry projects across Latin America and the Caribbean
- Develops strategic proposals for growth and evaluates opportunities in complementary markets
- Oversees project timelines and coordinates cross-functional actions required for market openings
- Collaborates with various departments including finance, operations, procurement, and supply chain
- Identifies root causes of operational challenges across franchise organizations
- Implements improvements through business reviews, action plans, and regular performance check-ins
- Coaches franchisees to enhance guest satisfaction, service speed, and profitability
- Supports operational excellence through tools and tactics designed to increase sales and maintain high standards
- Leads multi-functional business review presentations for RBI International leadership team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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