Manager, Events

Irving, TX, USA|Remote, Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

remote work opportunity

Professional Development

growth opportunities

Collaborative environment

Job Description

HighLevel is a leading cloud-based, all-in-one white-label marketing and sales platform designed to empower marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive significant growth. With a thriving global community of over 2 million businesses, HighLevel supports a wide range of users including marketing agencies, entrepreneurs, and small businesses, enabling them to streamline their operations, seize growth opportunities, and achieve their goals effectively. The platform processes an impressive volume of data and activities daily, including over 15 billion API hits and more than 2.5 billion messaging events. It manages extensive data storage of 470 terabytes spread across five databases and operates through a robust network of over 250 microservices, managing over 1 million domain names worldwide.

The company boasts a global team of over 2000 professionals across 15+ countries, fostering a remote-first and collaborative culture that values creativity, innovation, and mutual support. At HighLevel, the emphasis is not only on building software but also on cultivating a global community where ideas flourish and employees are valued irrespective of their location. The organization’s culture nurtures growth, teamwork, and impact at all levels, contributing to the success of its users and the broader business community.

The role of Manager, Events at HighLevel is pivotal in steering the company's global event strategy, planning, and execution across diverse event formats including internal, external, virtual, hybrid, and in-person experiences. This leadership position commands a multimillion-dollar budget and manages a global events team, ensuring the delivery of top-tier events that align with the company’s goals, brand standards, and customer experience benchmarks. The Manager is responsible for overseeing a vast portfolio that includes major sponsored events, conferences, trade shows, and local meetups.

Accountable for both strategic vision and operational management, the Manager, Events collaborates cross-functionally with teams such as Marketing, Communications, Sales, and Leadership to drive event success. The role demands expertise in event strategy, team leadership, financial oversight, logistics, vendor relations, compliance, and risk management. An essential part of this position includes leading a diverse team of event planners, field marketers, and on-site staff, providing real-time support and maintaining operational excellence across events.

This role requires a seasoned professional with over 8 years of experience, including at least 3 years in people management and substantial expertise in event planning within SaaS or fast-paced environments. The ideal candidate will have demonstrated skills in managing complex and multifaceted global events, multimillion-dollar budgets, and cross-department collaboration. They must be adept at maintaining brand integrity, enhancing customer experience, and delivering measurable event ROI. Proficiency with event management software like Eventbrite or Cvent and strong project management abilities are crucial.

If you are passionate about delivering exceptional event experiences that elevate brand presence and drive business growth on a global scale, HighLevel presents a dynamic and rewarding opportunity to lead and innovate in event management within a forward-thinking, expansive company.

Job Requirements

Overall 8+ years of experience with 3 years of people management experience
Bachelor’s degree in Event Management, Hospitality, Marketing, Business, or related field or equivalent experience
3-5+ years of experience in event planning or event management, preferably within SaaS or high-growth environments
Experience leading event teams or cross-functional execution
Demonstrated track record of owning staffing and performance outcomes
Experience operating in a high-growth, fast-moving organization preferred
Proven experience managing large-scale events and multimillion-dollar budgets
Strong project management skills with the ability to manage multiple global events simultaneously
Excellent organizational and time-management skills
Exceptional communication and stakeholder management capabilities
Ability to operate effectively under pressure and resolve real-time issues
Willingness to travel as required
Proficiency in event management platforms (e.g., Eventbrite, Cvent) and Microsoft Office Suite

Job Qualifications

Proven experience leading and developing event teams, including event planners and cross-functional contributors
Ability to provide both strategic direction and hands-on operational guidance
Strong decision-making skills with accountability for outcomes
Proactively communicate updates without prompting
Provide real-time remote support and actively monitor event communications during live events
Coach event planners, field marketers and on-site event staff to perform at a high level
Demonstrated experience owning end-to-end event strategy and execution across in-person, virtual, and hybrid formats
Identify risks before they escalate
Ability to translate business goals into high-impact event experiences
Experience managing complex, multi-location events simultaneously
Experience managing multiple events at once, which can include on-site, remote, and some evenings and weekends
Experience managing multimillion-dollar event budgets with strong financial discipline
Ability to analyze post-event performance metrics, ROI, and budget reconciliation
Strong contract negotiation and vendor management skills
Exceptional stakeholder management skills across Marketing, Sales, Operations, and Leadership teams
Ability to align event strategy with brand positioning and revenue objectives
Strong executive presence and communication skills
Advanced organizational skills with the ability to manage multiple high-priority initiatives simultaneously
Strong command of timelines, dashboards, and execution frameworks
Ability to anticipate risks and proactively solve problems in fast-paced environments
Commitment to delivering exceptional attendee experiences that drive engagement and loyalty
Strong understanding of brand standards and customer journey principles

Job Duties

Lead the planning, coordination, and execution of sponsored in-person, virtual, and hybrid events across global locations
Provide strategic direction and hands-on leadership to the Events team to ensure seamless day-of-event operations
Develop event concepts, objectives, and strategies in collaboration with key stakeholders
Manage and direct the external events team including event planners, field marketers and on-site event team
Supervise team performance to ensure operational excellence and alignment with organizational goals
Provide guidance on planning, logistics, vendor coordination, and event execution
Support cross-functional collaboration with Marketing, Communications, Sales, and Leadership teams
Manage and oversee multimillion-dollar event budgets
Ensure events are executed within financial constraints
Provide post-event reconciliations, financial reporting, and leadership dashboards
Monitor ROI and financial performance across the event portfolio
Oversee event logistics including venue layout, AV, travel, accommodations, registration, and vendor management
Ensure contracts, vendor agreements, insurance, and compliance requirements meet legal and safety standards
Develop and maintain event timelines, dashboards, and tracking systems
Oversee post-event analysis, feedback collection, and performance reporting
Establish and maintain relationships with vendors, sponsors, speakers, and partners
Negotiate contracts and ensure service-level agreements are met
Collaborate with Marketing and Communications teams to ensure brand alignment and event promotion
Ensure all events meet legal, safety, and insurance requirements
Mitigate operational risk through proactive planning and oversight