Manager, Dining Room (Hourly)

Guest Services, Inc., founded in 1917, is widely recognized as the premier hospitality management company and National Park Service concessionaire in the United States. With over a century of experience, Guest Services has built a strong reputation through its commitment to delivering best-in-class services across a diverse range of venues. These venues include luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation centers, boathouses, marinas, museums, conference centers, senior living communities, healthcare systems, school and university dining facilities, and specialty retail stores. As a company, Guest Services, Inc. values diversity, equity, and inclusion (DEI) and is committed to maintaining an inclusive workplace that encourages employees to bring their whole selves to work. This approach not only enhances the workplace culture but also enables the company to provide exceptional service to its diverse customer base. Guest Services is an equal opportunity employer, offering all qualified applicants fair consideration for employment and advancement regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The Dining Room Manager role at Guest Services is a vital position designed to support the General Manager with daily floor operations, focusing on food, beverage, equipment, and facility management to achieve the company’s financial goals and operational initiatives. This full-time role has an annual compensation of $46,000. The Dining Room Manager is responsible for supervising the dining room environment, fostering a customer-centric team that consistently delivers exemplary service. This role involves overseeing meal shifts to ensure guest satisfaction, coordinating with the General Manager to plan and execute daily food and beverage operations, and managing a diverse team through scheduling, training, supervision, and performance reviews. Additionally, the manager plays an active role in customer service by addressing guest inquiries and resolving complaints promptly.

Maintaining a safe, clean, and well-equipped dining environment is another critical responsibility, involving compliance with standards related to food safety, sanitation, employee hygiene, and facility maintenance. The Dining Room Manager is also expected to represent the company professionally in all interactions and contribute to enhancing the brand image. Physical presence and a proactive approach to safety and quality control are essential, as is the ability to perform opening and closing management procedures as needed.

Success in this role requires a high school diploma or GED, at least three years of related management experience, and Food Protection Manager Certification. Candidates should have a strong aptitude for leadership, organization, problem-solving, and customer service, capable of motivating and managing a team effectively. The role demands physical stamina to move frequently within the facility, lift varying weights, work in temperature-variable environments, and communicate clearly in English. Proficiency with standard commercial cooking equipment and typical office technology is also necessary. This position offers a meaningful opportunity to join a respected company with deep roots in hospitality and a dedication to employee growth and inclusion.