Manager Designate

Cary, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Job Description

Papa John's is a global leader in the pizza delivery and takeout industry, renowned for its commitment to using high-quality ingredients and providing superior customer service. Founded on the principle of quality, Papa John's has grown to become one of the most recognized pizza brands worldwide, with locations in numerous countries. The company's focus on innovation, customer satisfaction, and community engagement has established it as a trusted name in fast-casual dining. As a customer-centric organization, Papa John's empowers its teams to deliver excellent service and maintain high standards of product quality. The company fosters a collaborative and inclusive work environment where employees can develop their skills and grow within their careers. Papa John's is committed to providing its workforce with the tools, training, and support necessary to excel in their roles while promoting values of respect, accountability, and teamwork.

The role of Manager Designate at Papa John's is a pivotal position designed to develop future General Managers by providing hands-on leadership experience in managing store operations. Working directly under the supervision of the General Manager, the Manager Designate plays a crucial role in ensuring that both product and service quality standards are consistently met or surpassed. This leadership position requires a team-oriented mindset where the Manager Designate must foster a positive workplace culture that encourages pride, accountability, and collaboration among team members. Key responsibilities include overseeing shift management, enforcing company policies and procedures, and ensuring that all operational aspects comply with federal, state, and local laws and ethical business practices. The Manager Designate is also accountable for driving sales and profit goals by optimizing customer satisfaction, managing labor and food costs, and conducting effective inventory control. Through these duties, the Manager Designate gains vital experience and skills that facilitate career progression toward becoming a successful General Manager, capable of managing a busy restaurant location independently. This role is ideal for motivated individuals seeking a challenging yet rewarding opportunity in restaurant management within a reputable and expanding company like Papa John's.

Job Requirements

High school diploma or equivalent
prior experience in restaurant management or supervisory role preferred
strong leadership and interpersonal skills
ability to work flexible hours including nights weekends and holidays
proficient in using inventory and point-of-sale systems
excellent communication and customer service skills
basic understanding of budgeting and financial management

Job Qualifications

High school diploma or equivalent
prior experience in restaurant management or supervisory role preferred
strong leadership and interpersonal skills
ability to work flexible hours including nights weekends and holidays
proficient in using inventory and point-of-sale systems
excellent communication and customer service skills
basic understanding of budgeting and financial management

Job Duties

Provides quality products to our customers by ensuring each delivered product meets Papa John's standards and accurately reflects the customer’s order
communicates trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook
recommends to the General Manager performance action regarding team members
ensures entire team is quality and customer focused and builds an atmosphere of teamwork energy and fun
manages sales goals by providing prompt and friendly customer service
building check averages through team member product training and sales execution
seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community
manages profit goals
ensures food labor and other controllable costs stay within budget and corrects deviations from the budget by accurately utilizing the PROFIT System
executes administrative and cash management duties
plans and manages adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss
manages company’s assets by ensuring the restaurant is clean fully equipped and all equipment operates properly
ensures restaurant meets safety and security standards at all times