Manager, Customer Service

Modern Aviation is a leading fixed-base operator (FBO) that provides comprehensive aviation services including fueling, maintenance, and customer service for private and corporate aircraft. With a reputation for excellence and a customer-centric approach, Modern Aviation is committed to delivering superior service through innovation, safety, and operational efficiency across multiple locations. The company fosters a collaborative work environment where employee development and continuous improvement are prioritized to uphold the highest standards in the aviation industry.

The Customer Service Manager role at Modern Aviation is a pivotal leadership position focused on overseeing the daily operations of the FBO Customer Service Team. This role is responsible for maintaining seamless service delivery, upholding safety protocols, and enhancing customer satisfaction. Working closely with the General Manager and Line Service leadership, the Customer Service Manager acts as a visible and active leader ensuring that customer experiences are handled with professionalism and promptness, including managing any service recovery efforts when necessary. The position requires the development and management of staff schedules, recruitment, training, and performance evaluations to maintain a highly skilled and motivated team. Additionally, this role emphasizes fostering an environment of safety compliance, adherence to company policies, and constant engagement with customers through surveys and direct feedback to drive ongoing service improvements.

This full-time role offers a competitive salary range of $80,000 to $95,000, supplemented by bonuses and benefits. The Customer Service Manager will participate in safety audits, support compliance with internal and external regulations, and collaborate with team members to ensure that daily priorities, safety topics, and service expectations are effectively communicated across shifts. The position requires excellent organizational and people-leadership skills, proficiency in Microsoft Office, and a valid driver’s license. The work environment is professional office-based, with routine use of standard office equipment. Modern Aviation is an equal opportunity employer that values diversity and provides reasonable accommodations to qualified individuals. This role includes completing a mandatory predictive index behavioral assessment as part of the application process.