Manager Creative Operations

Hilton Grand Vacations is a prominent hospitality company renowned for its innovative approach to vacation ownership and exceptional guest experiences. Renowned for delivering outstanding service in the resort and timeshare industry, Hilton Grand Vacations combines luxury accommodations with a people-first culture, placing great emphasis on work-life balance, diversity, and employee well-being. The company has been recognized as one of Newsweek's "America's Greatest Workplaces for Parents & Families" and is celebrated for its commitment to fostering a supportive, rewarding, and inclusive employee environment. Hilton Grand Vacations offers competitive full-time employment opportunities equipped with a comprehensive benefits package including medical, dental, and vision insurance from the first day of employment, 401(k) with company match, paid vacation and sick leave, tuition reimbursement, various reward and recognition programs, and extraordinary travel benefits through the Go Hilton Travel Discounts Program.

The Manager, Creative Operations role at Hilton Grand Vacations is a vital position focused on managing the workflow, scheduling, and resource allocation for the creative teams within the organization. This role demands a highly organized, detail-oriented professional with a passion for design, technology, and the ability to translate creative needs into strategically actionable operations. The Manager will oversee multiple projects simultaneously, directing cross-functional teams that include creative talent, account managers, and production staff, ensuring efficient project delivery aligned with company standards. This hands-on role is responsible for establishing and maintaining scalable project management systems and workflows, as well as developing key performance indicators (KPIs) to accurately measure the department's performance and efficiency.

Success in this role is driven by exceptional collaboration skills, strong communication, and the ability to manage complex scheduling and resource constraints while fostering positive relationships with internal and external stakeholders. The Manager will lead regular team meetings to maintain alignment and transparency on project statuses and troubleshoot any issues that arise during project lifecycles. A great deal of strategic foresight, diplomacy, and familiarity with project management software, especially Workfront, digital analytics, and Microsoft Office tools, are crucial for excelling in this role. The successful candidate will also embody Hilton Grand Vacations’ core values, including hospitality, integrity, leadership, teamwork, ownership, and prompt action, contributing greatly to the overall agency's success and client satisfaction. This is a full-time, permanently based role offering competitive compensation along with numerous developmental and advancement opportunities within a thriving corporate atmosphere dedicated to employee growth and positive work culture.