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Manager, Community Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Exact $43,888.00
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Benefits

Competitive salaries
Comprehensive health insurance
Dental Insurance
Vision Insurance
wellness programs
Mental Health Resources
Family gym membership
generous PTO
Paid holidays
Flexible work hours
403(b) plan with company contributions
Continuous learning opportunities
Supportive work environment valuing diversity equity and inclusion
Discounts on programs
Employee Assistance Programs
company-sponsored events

Job Description

The YMCA of Metropolitan Chicago is a renowned nonprofit organization dedicated to fostering long-lasting positive change within the community. With a strong focus on health and wellbeing, early education, violence prevention, and various youth and family programs, the YMCA strives to create a safe, inclusive, and supportive environment for people of all ages and backgrounds. The organization’s mission centers on empowering individuals to reach their full potential through engaging programs and services that promote wellness, education, and social responsibility. As one of the leading community-centered institutions in the Chicago area, the YMCA of Metropolitan Chicago is committed to fostering growth... Show More

Job Requirements

  • Associate's degree in business operations marketing hospitality or equivalent
  • At least 2 years of related work experience including managerial responsibilities
  • Ability to work flexible hours weekends and/or holidays as needed
  • Proficiency with customer data CRM and customer engagement technology preferred
  • Strong verbal written and interpersonal communication skills
  • Strong analytical and critical thinking skills
  • Leadership skills including motivating coaching and performance management
  • Ability to take a proactive long-term view of business goals and objectives
  • Bilingual English/Spanish a plus but not required

Job Qualifications

  • Associate's degree in business operations marketing hospitality or equivalent
  • Minimum of 2 years of related work experience including managerial responsibilities
  • Strong verbal written and interpersonal communication skills
  • Proficiency in technology ecosystem specifically customer data CRM and customer engagement preferred
  • Bilingual English/Spanish a plus but not required
  • Strong analytical and critical thinking skills
  • Proven leadership ability including motivating coaching and performance management
  • Ability to take a proactive long-term view of business goals and objectives

Job Duties

  • Manage the Community Hub's concierge team including front-desk operations scheduling and attendance and administration
  • Implement and measure customer engagement strategies that increase retention influence value and drive a dynamic customer-centric culture
  • Partner with Community Hub leadership to operate facility opening/closing procedures develop engagement events ensure adequate staffing coverage and serve as YMCA ambassador
  • Provide support to leadership at the Community Hub for marketing sales and customer experience initiatives
  • Collaborate with customer experience leadership and team members across Community Hubs to maintain and elevate operational standards and customer experience
  • Assist with back office and administrative support
  • Build and maintain long-lasting strong relationships with customers while partnering with them to better understand their personal objectives and needs
  • Recruit hire train mentor coach and manage a team focused on customer experience and engagement

Job Location

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