Job Overview
Benefits
Health Insurance
401(k) savings plan
Tuition Reimbursement
Paid Time Off
Welfare benefits
Job Description
Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, renowned for its commitment to promoting the well-being of individuals, families, and communities across the state. As a leading healthcare provider, Baylor Scott & White Health is dedicated to delivering high-quality, patient-centered care through a robust network of hospitals, clinics, and specialized care facilities. Their mission centers on empowering patients to live well by offering comprehensive health services, fostering innovation, and upholding the utmost standards of healthcare excellence. This healthcare system is deeply rooted in core values that emphasize faithful service, continuous improvement, mutual support, and making a sustained impact on the health outcomes of the communities they serve. These guiding principles cultivate a work culture where employees are motivated to do what is right with joy and a sense of purpose, constantly strive for better solutions, collaborate effectively, and take initiative to deliver exceptional experiences for both patients and staff.
The Clinic Operations Manager 2 is a vital leadership role within Baylor Scott & White Health, focusing on the coordination and management of daily activities in physician offices, clinics, or other patient care settings. This position ensures operations run smoothly, patients receive timely and effective care, and all practices comply with organizational policies and healthcare standards. The manager plays a critical role in facilitating efficient office operations by coordinating staffing, coverage, and workflows to meet facility needs. Additionally, the Clinic Operations Manager 2 is responsible for developing, reviewing, and implementing policies and procedures that align with organizational goals, ensuring that the practice maintains high standards of service and compliance.
A key part of this role involves human resource management, including interviewing, selecting, training, supervising, evaluating, counseling, and if necessary, recommending termination of employees. This managerial responsibility supports the development of a skilled and motivated team, bolstered by in-service education programs that maintain staff competency and engagement. Financial oversight is also a core function; the manager coordinates accounts receivable management to optimize reimbursement and safeguard the financial health of the clinic.
Communication is paramount in this role. The Clinic Operations Manager 2 liaises with various departments to resolve operational issues, improve patient care quality, and ensure seamless coordination of services. They also act as a point of contact for physicians, community groups, and referral agencies, providing vital information about the clinic's programs and services. Handling patient complaints with thorough investigation and documented resolution further underscores the role’s commitment to patient satisfaction and continuous quality improvement.
Candidates for this position must demonstrate leadership, strong communication, and proficient problem-solving skills. They should have a proven track record of effective team development and the ability to manage workloads through sound prioritization and organizational skills. Travel may be required as part of their responsibilities, navigating different facilities within the healthcare system.
Baylor Scott & White Health offers a comprehensive benefits package designed to support employees’ diverse needs and promote work-life balance. Benefits include immediate eligibility for health and welfare coverage, a 401(k) savings plan with a generous dollar-for-dollar match up to 5%, tuition reimbursement opportunities, and paid time off starting from day one. These benefits reflect the organization’s dedication to supporting its workforce on their wellness journey, fostering career growth, and ensuring a positive work environment. Overall, this role offers a compelling opportunity for experienced healthcare professionals to make a meaningful impact within a supportive and mission-driven organization.
The Clinic Operations Manager 2 is a vital leadership role within Baylor Scott & White Health, focusing on the coordination and management of daily activities in physician offices, clinics, or other patient care settings. This position ensures operations run smoothly, patients receive timely and effective care, and all practices comply with organizational policies and healthcare standards. The manager plays a critical role in facilitating efficient office operations by coordinating staffing, coverage, and workflows to meet facility needs. Additionally, the Clinic Operations Manager 2 is responsible for developing, reviewing, and implementing policies and procedures that align with organizational goals, ensuring that the practice maintains high standards of service and compliance.
A key part of this role involves human resource management, including interviewing, selecting, training, supervising, evaluating, counseling, and if necessary, recommending termination of employees. This managerial responsibility supports the development of a skilled and motivated team, bolstered by in-service education programs that maintain staff competency and engagement. Financial oversight is also a core function; the manager coordinates accounts receivable management to optimize reimbursement and safeguard the financial health of the clinic.
Communication is paramount in this role. The Clinic Operations Manager 2 liaises with various departments to resolve operational issues, improve patient care quality, and ensure seamless coordination of services. They also act as a point of contact for physicians, community groups, and referral agencies, providing vital information about the clinic's programs and services. Handling patient complaints with thorough investigation and documented resolution further underscores the role’s commitment to patient satisfaction and continuous quality improvement.
Candidates for this position must demonstrate leadership, strong communication, and proficient problem-solving skills. They should have a proven track record of effective team development and the ability to manage workloads through sound prioritization and organizational skills. Travel may be required as part of their responsibilities, navigating different facilities within the healthcare system.
Baylor Scott & White Health offers a comprehensive benefits package designed to support employees’ diverse needs and promote work-life balance. Benefits include immediate eligibility for health and welfare coverage, a 401(k) savings plan with a generous dollar-for-dollar match up to 5%, tuition reimbursement opportunities, and paid time off starting from day one. These benefits reflect the organization’s dedication to supporting its workforce on their wellness journey, fostering career growth, and ensuring a positive work environment. Overall, this role offers a compelling opportunity for experienced healthcare professionals to make a meaningful impact within a supportive and mission-driven organization.
Job Requirements
- Education - associate's degree or 2 years of work experience above the minimum qualification
- Experience - four years of experience in healthcare or clinic operations management
- Demonstrated leadership skills
- Strong communication and problem-solving skills
- Proven effectiveness in team development strategies
- Ability to evaluate and stabilize workloads through time management, prioritization and organizational skills
- Ability to travel as required
Job Qualifications
- Associate's degree or 2 years of work experience above the minimum qualification
- Four years of experience in healthcare or clinic operations management
- Demonstrated leadership skills
- Strong communication and problem-solving skills
- Proven effectiveness in team development
- Ability to evaluate and stabilize team and individual workloads through effective time management, prioritization and organizational skills
- Ability to travel as required
Job Duties
- Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations
- Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner
- Develops, reviews, revises, submits and implements policies, procedures and priorities for practice that are aligned to the organization's targets
- Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees
- Approves and contributes to in-service education programs for assigned people
- Coordinates accounts receivable management to ensure maximum reimbursement
- Communicates with various departments to coordinate services, resolve operational problems and improve quality of patient care
- Provides information to physicians, community groups and referral agencies about programs provided by practices
- Investigates, resolves and documents resolution of patient complaints
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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