Manager, Claims Operations - Property

USAA is a leading financial services company dedicated to serving the military community and their families. Founded with a mission to empower its members to achieve financial security, USAA offers highly competitive products, exceptional service, and trusted advice that make it the number one choice for military members and their families. The company prides itself on its strong values of honesty, integrity, loyalty, and service, which define how employees interact with each other and the members they serve. With a commitment to supporting active-duty military spouses, USAA provides flexible work arrangements including remote and hybrid options in alignment with applicable policies and business needs.

USAA is currently seeking a dedicated Manager of Claims Operations for Property to join their team in Tampa, FL, at the Crosstown Campus. This role is primarily responsible for managing auto, property, and other claims operations and the employees who deliver exceptional member service by investigating, evaluating, and negotiating claims. The Manager will foster a highly engaged team through regular coaching and feedback to consistently deliver strong business results. A critical part of this role involves executing process improvements, providing constructive feedback, leading organizational changes, and ensuring operational risk management and regulatory compliance are maintained effectively. The position offers a flexible work environment with an expectation to be onsite four days per week. While relocation assistance is not available, candidates located locally or willing to commute are encouraged to apply. The salary range for this position is $108,480 to $207,320, reflecting the experience and market data specific to the location. Furthermore, employees in this role may be eligible for performance-based pay incentives as determined by the USAA Board of Directors.

This position requires a Bachelor’s degree or equivalent combination of education and experience, with a minimum of six years of progressive experience in customer service, operations, military service, or leadership, including at least two years of claims handling and team management experience. The ideal candidate will have demonstrated competency in leadership, customer service, and claims handling, along with the ability to use data to inform decisions. Acquisition and maintenance of applicable insurance adjuster licenses within six months of employment is required. Additional preferred qualifications include prior experience handling moderate severity Homeowners or Dwelling claims, knowledge of property claims contracts, water loss claims experience, residential construction knowledge, and familiarity with claims software such as Xactimate, XactAnalysis, and XactContents. Professional insurance designations such as CPCU are also valued.

USAA provides a supportive and inclusive workplace environment promoting career development and professional growth. They are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Candidates interested in pursuing a meaningful career with a company that values its people and mission are encouraged to apply as applications are accepted on an ongoing basis until the position is filled.