Manager, Claims Operations - Property Claims

USAA is a leading financial services group dedicated to serving current and former members of the U.S. military and their families. Founded with the mission to empower its members to achieve financial security, USAA offers a comprehensive suite of highly competitive insurance, banking, and investment products. Their commitment to excellence is demonstrated through exceptional service and trusted advice, always striving to be the number one choice for the military community. The company embodies core values of honesty, integrity, loyalty, and service, which shape how they treat both their members and employees, fostering a culture of respect and dedication. USAA places great emphasis on creating a workplace environment that supports diversity and inclusion and is proud to accommodate active-duty military spouses with flexible remote or hybrid work options that align with policy and business needs.

The position available is a critical leadership role within USAA's claims operations team, responsible for managing and overseeing property and other claims service employees. These employees are essential to delivering optimal member service by investigating, evaluating, and negotiating insurance claims effectively. The role requires someone who can develop a motivated and engaged team through regular coaching, feedback, and performance management, ultimately driving business results. The manager is pivotal in implementing process improvements and leading organizational changes to enhance operational efficiency. Compliance with regulatory and risk management policies is a key accountability, ensuring the claims process not only meets organizational standards but also mitigates risks. Located in one of several USAA offices across the U.S.—San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL; or Chesapeake, VA—the role requires a commitment to being in the office four days per week but offers a flexible and supportive work environment conducive to professional growth. This role offers a competitive salary range of $103,450 to $186,210, reflective of experience and location. USAA emphasizes professional development and provides various opportunities for career advancement and continuous learning. This leadership role is perfect for an experienced claims professional eager to contribute to an organization that values integrity, service, and member satisfaction.