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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $103,450.00 - $197,730.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Pension Plan
Life insurance
Parental benefits
Adoption assistance
Paid Time Off
Paid holidays
Volunteer time off
wellness programs
Career path planning
Continuing Education
Job Description
USAA is a well-established financial services company focused on empowering military members and their families to achieve financial security. Founded with a mission to be the number one choice for the military community, USAA offers a diverse range of products including banking, insurance, investment services, and retirement solutions. With a legacy rooted in honesty, loyalty, integrity, and dedicated service, USAA has built a reputation for providing exceptional customer care and trusted advice tailored to the unique needs of its members. Employing innovative technology alongside attentive human service, USAA continues to create valuable solutions that support the financial wellbeing of military... Show More
Job Requirements
- Bachelor’s degree or 4 years of related experience in lieu of degree
- 6 years progressive customer service, operational, military or leadership experience with at least 2 years claims handling
- 2 years direct team lead, supervisory or management experience
- Ability to interpret and use data effectively
- Demonstrated leadership, initiative, and claims handling skills
- Must obtain and maintain insurance adjuster license within 6 months
- Must be able to work onsite 4 days per week in Colorado Springs, CO
- USAA does not provide visa sponsorship
- Must be eligible to work in the US without immigration support
Job Qualifications
- Bachelor’s degree or equivalent experience
- 6 years of progressive customer service, operational, military or leadership experience including minimum 2 years claims handling experience
- 2 years direct team lead, supervisory or management experience
- Experience using and interpreting data to make decisions
- Demonstrated leadership, initiative, customer service and/or claims handling skills
- Acquisition and maintenance of applicable insurance adjuster license within 6 months in role
- Current experience as a Claims Manager or Supervisor preferred
- 2+ years handling complex non-injury auto coverage and liability decisioning preferred
- 2+ years physical damage and/or auto injury claims experience preferred
- 2+ years experience handling total loss claims preferred
- Strong experience coaching and developing claims adjusters preferred
- US military experience or military spouse/domestic partner preferred
Job Duties
- Inspect and review quality of claim files and provide feedback to employees as appropriate
- Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies
- Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
- Build conditions for success removes obstacles, leads and champions change
- Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions
- Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks
- Handle escalations and make appropriate decisions based on the policy
- Facilitate and guide employees through skill identification and developing for career progression
- Support projects by serving as a subject matter expert
- Hire, develop, and coach claims employees for results delivery
- Consistently coach employees on claims handling and find opportunities to improve overall process and engagement
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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