Manager, Claims Operations - CORE

USAA is a well-established financial services company focused on empowering military members and their families to achieve financial security. Founded with a mission to be the number one choice for the military community, USAA offers a diverse range of products including banking, insurance, investment services, and retirement solutions. With a legacy rooted in honesty, loyalty, integrity, and dedicated service, USAA has built a reputation for providing exceptional customer care and trusted advice tailored to the unique needs of its members. Employing innovative technology alongside attentive human service, USAA continues to create valuable solutions that support the financial wellbeing of military personnel and their families.

The Manager, Claims Operations role at USAA is a strategic leadership position based in Colorado Springs, CO, designed to oversee auto and other claims operations. This role demands a strong commitment to developing engaged employees through coaching, feedback, and leadership, ensuring the delivery of superior member service and operational excellence. The manager will be responsible for handling claims investigations, evaluations, and negotiations, while also driving continuous improvements in processes to enhance operational efficiency and member satisfaction. Managing a team, this role also includes responsibility for enforcing risk management practices, regulatory compliance, and adherence to USAA's policies and guidelines.

The position is offered with a flexible work environment requiring four days per week onsite, with no relocation assistance provided. The salary range for the role is competitive, between $103,450 and $197,730 annually, reflecting experience and market data. USAA does not sponsor visas for this role. The manager will champion change initiatives, remove obstacles for team success, monitor workload volumes, and handle escalations to appropriate resolutions. Additionally, they will support career progression by identifying and developing employees' skills, serving as a subject matter expert in claims-related projects.

Working at USAA means aligning with a culture that values integrity and loyalty while providing opportunities for professional growth and development. The company supports work-life balance and offers comprehensive benefits including healthcare, paid time off, retirement plans, and wellness programs. As a member of the USAA team, this role offers the chance to make a meaningful impact in the lives of military members by ensuring efficient and compassionate claims service. The company fosters an inclusive environment where diversity is respected and equal opportunity is assured for all applicants. This role plays a vital part in upholding USAA's mission of financial empowerment through excellent claims operations management.