Manager, Business Transformation

7-Eleven is a globally recognized leader in the convenience retail industry, with over 86,000 locations worldwide, making it the largest retailer across the globe. Known for revolutionizing convenience stores, restaurants, and fuel services, 7-Eleven continually pushes the boundaries through cutting-edge innovation. The company is deeply committed to being the customer’s first choice by empowering employees to "activate awesome" in their everyday work environment. 7-Eleven fosters a culture of growth, leadership, and community impact, striving to make meaningful differences in the lives of its customers and within the communities it serves. With a heritage that spans decades, the brand remains at the forefront of the retail convenience transformation, combining technology, operational excellence, and customer-centric strategies to deliver unparalleled service.

This role falls within the Business Transformation Office and plays a crucial part in 7-Eleven’s strategic efforts to execute key initiatives that drive operational efficiency and financial success. The Manager of Business Transformation is responsible for orchestrating complex, cross-functional projects, ensuring alignment across departments and managing teams towards the successful achievement of deadlines and business goals. This position calls for an individual who excels in strategic planning, operational oversight, project management, consulting, and change management.

A vital aspect of this role includes managing the transition of capabilities from onshore teams to the Global Solution Center (GSC) in India, which requires strong coordination to guarantee seamless integration and operational smoothness. The manager collaborates with a variety of stakeholders, from business owners to senior leadership, to secure resource allocation, define budgets, and maintain fiscal discipline within project scopes. The ideal candidate will be comfortable operating in ambiguous environments, delivering clarity and focus through effective communication and leadership.

The role demands a proactive approach in identifying risks, developing mitigation plans, and driving accountability through transparent reporting and governance of progress metrics. The manager will be expected to foster a collaborative environment that encourages efficient work habits and cost-saving measures within project lifecycles. This position offers a unique opportunity to impact 7-Eleven’s evolution by enabling transformative initiatives that shape the future of convenience retail on a global scale. Candidates seeking to leverage their management experience and strategic insight while working within a dynamic and innovative company will find this role highly rewarding.