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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
San Manuel is a prominent enterprise in the Inland Empire known for its commitment to delivering exceptional guest experiences and fostering community growth. As one of the largest private employers in the region, San Manuel operates a variety of entertainment and hospitality venues including a casino and a theater, striving to uphold its vision, mission, and values with integrity and dedication. The organization places a strong emphasis on employee development, operational excellence, and customer satisfaction, reflecting its position as a leader in the entertainment industry. Joining San Manuel means becoming part of a vibrant team that is dedicated to innovation,... Show More
Job Requirements
- bachelor’s degree in business administration or related field
- minimum six years of related experience including four years supervisory experience
- ability to work varied shifts including evenings, weekends and holidays
- valid driver’s license with acceptable driving record
- ability to handle cash and operate ticketing systems
- ability to pass gaming license requirements if applicable
- proficient in MS Office and ticketing software
- ability to work independently and as part of a team
- strong communication and leadership abilities
- ability to maintain confidentiality
- physical ability to perform job duties including sitting, standing, lifting up to 40 pounds
- ability to work in fast-paced environment
- willingness to travel for meetings and conferences
Job Qualifications
- bachelor’s degree in business administration or related field
- minimum of six years related work experience including four years in supervisory roles
- related or direct experience may substitute education
- experience with AXS ticketing system preferred
- ability to handle large sums of money and use cash controls
- ability to work varied shifts and adapt to different environments
- work independently with minimal supervision
- maintain effective relationships with employees and stakeholders
- proficient with MS Office and ticketing software such as AXS, Archtixs, Ticketmaster
- strong problem-solving skills
- work effectively under pressure and meet deadlines
- excellent oral and written communication
- effective leadership and people management skills
- ability to maintain confidentiality and comply with legal and regulatory requirements
Job Duties
- provide strategic oversight and direction of ticket pricing according to artist and demand
- adjust pricing to maximize revenue
- work with third-party ticketing company to develop strategic ticketing initiatives
- maintain leadership of ticketing process from on-sale to financial reconciliation
- develop, train and manage ticketing process enterprise-wide
- collaborate with internal departments on ticketing administration
- develop ticketing plans for events
- lead day-to-day box office operations including ticket sales, will call, ushering, ticket scanning and device maintenance
- communicate with outlets and ticket companies regularly
- reconcile daily sales with general ledger and audits
- manage cash drawers and cash vault including cash ordering and secure transport
- prepare certified event audit statements
- create or modify ticketing configurations and e-blasts for unique events
- maintain event files including seating manifests and ticket inventories
- perform other duties to support department operations
- carry out supervisory responsibilities including hiring, training, evaluating, rewarding, disciplining staff
- design development plans with succession planning
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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