Manager, Box Office

Redlands, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Job Description

San Manuel is a prominent enterprise in the Inland Empire known for its commitment to delivering exceptional guest experiences and fostering community growth. As one of the largest private employers in the region, San Manuel operates a variety of entertainment and hospitality venues including a casino and a theater, striving to uphold its vision, mission, and values with integrity and dedication. The organization places a strong emphasis on employee development, operational excellence, and customer satisfaction, reflecting its position as a leader in the entertainment industry. Joining San Manuel means becoming part of a vibrant team that is dedicated to innovation, collaboration, and the sustainable growth of the company and its employees. The work environment is dynamic and fast-paced, requiring adaptability, professionalism, and a proactive approach to achieving business goals. Employees are supported through comprehensive training, opportunities for career advancement, and a culture that values respect and inclusivity.

The role of Manager, Box Office at San Manuel Theater is a pivotal leadership position responsible for overseeing all aspects of box office operations across the entire enterprise. Reporting directly to the Director of Theater Operations, the manager provides strategic leadership and guidance to the box office team, ensuring that every guest interaction is handled with care and professionalism. This role is crucial in managing ticketing strategies, from pricing to revenue optimization, and requires close collaboration with third-party ticketing vendors to execute successful ticketing initiatives. The manager is instrumental throughout the entire event process, managing ticket sales, will call, ushering, ticket scanning, and reconciliation to maintain operational integrity and financial accuracy. This position demands a visionary leader who can balance guest satisfaction with operational efficiency while upholding the organization's core values. The manager also plays a key role in staff development, including hiring, training, performance evaluation, and succession planning. Candidates must be comfortable working under pressure, handling significant cash management responsibilities, and adapting to a variety of shifts and event environments. A strong knowledge of ticketing systems like AXS, Archtixs, and Ticketmaster is preferred, along with excellent communication and problem-solving skills. This role represents a unique opportunity to contribute to the success of a renowned entertainment venue while leading a dedicated team committed to excellence. San Manuel encourages diversity and inclusivity, pledging to provide reasonable accommodations that enable every employee to succeed in their role.

Job Requirements

bachelor’s degree in business administration or related field
minimum six years of related experience including four years supervisory experience
ability to work varied shifts including evenings, weekends and holidays
valid driver’s license with acceptable driving record
ability to handle cash and operate ticketing systems
ability to pass gaming license requirements if applicable
proficient in MS Office and ticketing software
ability to work independently and as part of a team
strong communication and leadership abilities
ability to maintain confidentiality
physical ability to perform job duties including sitting, standing, lifting up to 40 pounds
ability to work in fast-paced environment
willingness to travel for meetings and conferences

Job Qualifications

bachelor’s degree in business administration or related field
minimum of six years related work experience including four years in supervisory roles
related or direct experience may substitute education
experience with AXS ticketing system preferred
ability to handle large sums of money and use cash controls
ability to work varied shifts and adapt to different environments
work independently with minimal supervision
maintain effective relationships with employees and stakeholders
proficient with MS Office and ticketing software such as AXS, Archtixs, Ticketmaster
strong problem-solving skills
work effectively under pressure and meet deadlines
excellent oral and written communication
effective leadership and people management skills
ability to maintain confidentiality and comply with legal and regulatory requirements

Job Duties

provide strategic oversight and direction of ticket pricing according to artist and demand
adjust pricing to maximize revenue
work with third-party ticketing company to develop strategic ticketing initiatives
maintain leadership of ticketing process from on-sale to financial reconciliation
develop, train and manage ticketing process enterprise-wide
collaborate with internal departments on ticketing administration
develop ticketing plans for events
lead day-to-day box office operations including ticket sales, will call, ushering, ticket scanning and device maintenance
communicate with outlets and ticket companies regularly
reconcile daily sales with general ledger and audits
manage cash drawers and cash vault including cash ordering and secure transport
prepare certified event audit statements
create or modify ticketing configurations and e-blasts for unique events
maintain event files including seating manifests and ticket inventories
perform other duties to support department operations
carry out supervisory responsibilities including hiring, training, evaluating, rewarding, disciplining staff
design development plans with succession planning