Manager Bell & Valet

Newport News, VA, USA|

Job Overview

Compensation

Hourly

Range $11.50 - $18.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid vacation

paid sick days

401(k) with Company Match

Tuition Reimbursement

Employee Stock Purchase Program

Travel Discounts

Employee assistance program

recognition programs

Job Description

Hilton Grand Vacations is a renowned hospitality company specializing in luxury vacation ownership resorts. Located in Virginia Beach, the Oceanaire and Ocean Beach Club Resort is part of Hilton Grand Vacations' impressive portfolio. This resort features 536 spacious Caribbean-inspired rooms situated just steps from the vibrant Virginia Beach Boardwalk and a short walk from the ocean. Guests enjoy beautifully appointed studios and one- and two-bedroom suites with fully equipped kitchens. The property boasts four oceanfront pools with cascading waterfalls, catering to families seeking memorable vacation experiences. Known for exceptional service and quality accommodations, Hilton Grand Vacations focuses on creating lasting memories for its guests through superior hospitality and attention to detail.

This role is for a Manager Bell & Valet, a key leadership position vital to delivering an outstanding guest experience. The Manager Bell & Valet will oversee the valet and bell services, ensuring seamless check-in and check-out procedures along with efficient coordination with other resort departments. The manager is responsible for maintaining high standards of customer service and satisfaction, acting as a problem solver for guest concerns, and ensuring all financial controls and property regulations are adhered to, including auditing parking fee collections. Personnel management functions such as hiring, orientation, training, performance evaluations, disciplinary actions, scheduling, payroll monitoring, and employee recognition fall under this role. The manager is expected to foster a positive and empowering work environment, mentor team members, enforce appearance and performance standards, and maintain equipment and supplies. Additionally, the Manager Bell & Valet will act as a liaison with guest services, assist with guest and owner activities as needed, manage key control procedures, and participate in special projects assigned by the general manager. This position requires a motivated leader who can drive company success by aligning team efforts with Hilton Grand Vacations' culture and operational goals. The annual salary for this role ranges from $42,000 to $46,000, commensurate with experience. The position offers full-time employment with attractive benefits starting from day one, emphasizing the company's commitment to employee well-being and professional growth.

Job Requirements

High school diploma or equivalent
At least 1 year of similar experience
2+ years of supervisory or managerial experience
Ability to work flexible hours including weekends and holidays
Strong leadership and organizational skills
Ability to handle guest concerns professionally
Basic computer proficiency
Ability to stand and walk for extended periods
Valid driver's license
Prior experience in a union environment preferred

Job Qualifications

High school diploma or equivalent
At least 1 year of similar experience
2+ years of supervisory or managerial experience
Demonstrated ability to lead and mentor a team
Strong customer service and problem-solving skills
Excellent communication and interpersonal abilities
Ability to manage schedules and payroll
Familiarity with key control procedures
Experience working in a union environment preferred
3-5 years of related experience preferred

Job Duties

Runs the delivery of efficient valet/bell check-in and check-out services and coordination of valet/bell activities with other departments to ensure all standards are met and excellent customer service is provided
Coordinates and problem solves issues arising from owner/guest concerns with a commitment to satisfying every guest/owner
Audits the collection of parking fees due to the property
Ensures the provision of special services to owners and guests
Coordinates personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition
Maintains a positive work environment between staff and management
Acts as a mentor for direct reports to develop management talent
Promotes team member empowerment
Ensures team members fully understand performance standards, uniforms and appearance standards
Monitors payroll hours and reports
Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked
Serves as liaison with the Guest Services department to resolve all team member/guest concerns
Assists with owner and guest activities and recreation as required by management
Manages key control procedures
May be required to do other duties and special projects as assigned by the general manager