Manager - Banquets & Catering

Allentown, PA, USA|

Job Overview

Compensation

Salary

Range $43,500.00 - $67,200.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Paid holidays

Retirement Plan

Employee Discounts

Training and Development

Job Description

Wind Creek Bethlehem LLC is a premier hospitality company known for its commitment to excellence and superior guest experiences. As a leading player in the gaming and resort industry, Wind Creek Bethlehem combines the excitement of a casino environment with the comfort and luxury of a first-class hotel. The company prides itself on fostering an inclusive and dynamic workplace where employees are empowered to deliver outstanding service to guests. With a AAA Four Diamond caliber reputation, Wind Creek Bethlehem offers a vibrant work setting characterized by professionalism and a strong focus on team collaboration. The organization is dedicated to maintaining high standards across all its operations, making it a desirable employer for hospitality professionals seeking growth and career development opportunities.

The Manager - Banquets at Wind Creek Bethlehem is an essential leadership role within the food and beverage department. This position is responsible for overseeing the execution of banquet food and beverage events precisely according to the specifications outlined in banquet event orders. The Manager - Banquets plays a pivotal role in ensuring guest satisfaction by managing the banquet service staff, coordinating with culinary and sales teams, and adapting to last-minute event changes efficiently. This role demands a professional with a keen eye for detail, excellent communication skills, and the ability to maintain calm under pressure in a fast-paced environment. The Manager ensures that banquet functions are set up correctly, staffed adequately, and delivered on time, maintaining compliance with Wind Creek policies and regulatory standards including those set by the Pennsylvania Gaming Control Board.

This full-time position requires an individual adept at juggling multiple responsibilities, including staff supervision, event coordination, and compliance with food and beverage regulations. The Manager will lead by example, fostering a positive work environment that emphasizes teamwork, respect, and continuous improvement. The incumbent is expected to possess strong knowledge of food and beverage cost control, event management software like Delphi, and a commitment to upholding Wind Creek’s customer service standards. Additionally, the Manager must be capable of handling physical tasks involved in the role and be available to work varied shifts including weekends and holidays. Certifications such as ServSafe and Responsible Alcohol Management Program (RAMP) are required or must be obtained upon hire.

Overall, the Manager - Banquets serves as a crucial link between the guests, banquet staff, culinary, and sales teams to provide seamless event experiences. This role offers an exciting career opportunity for individuals passionate about hospitality management and committed to delivering exceptional service in a dynamic casino resort environment, with a competitive compensation package and the potential for professional advancement.

Job Requirements

18 years of age
Proof of authorization/eligibility to work in the United States
High School diploma or equivalent
Ability to communicate effectively in English orally and in writing
Interpersonal skills focused on guest needs
Maintain professional, neat and well-groomed appearance
Adherence to Wind Creek customer service standards
Ability to work varied shifts including weekends and holidays
3 years hotel catering/banquet manager or supervisor experience
Previous guest service experience preferred
Proficiency in Delphi, Delphi Diagrams and MS Office preferred
Ability to fluently read, write and understand English
Must be able to obtain ServSafe certificate
Must possess or obtain Responsible Alcohol Management Program (RAMP) certification
Ability to compute basic mathematical calculations
Strong familiarity with food and beverage cost controls
Physical ability to access all property areas
Ability to withstand prolonged standing, stretching, bending and kneeling
Ability to work indoors and outdoors with exposure to environmental factors
Ability to work in a fast-paced, stressful environment
Ability to lift or carry a minimum of 20 pounds unassisted
Ability to communicate well and receive direction
Maintain a positive and polite attitude
Ability to address stressful situations with tact and politeness
Ability to qualify for and obtain Pennsylvania Gaming Control Board license if required
Native American Indian preference in hiring policy adherence

Job Qualifications

High school diploma or equivalent
Minimum 3 years hotel catering or banquet manager/supervisor experience
Previous experience in guest service environment preferred
Proficiency in Delphi, Delphi Diagrams and MS Office preferred
Ability to fluently read, write and understand English
Must be able to obtain ServSafe certification
Must possess or obtain Responsible Alcohol Management Program (RAMP) certification
Strong familiarity with food and beverage cost controls
Ability to communicate effectively
Strong leadership and interpersonal skills
Experience in a AAA Four Diamond caliber hotel/casino resort environment preferred

Job Duties

Provide superior customer service to all internal and external customers in compliance with Wind Creek customer service standards
Assist with the successful execution of all banquet events
Supervise the banquet service staff, banquet bartenders and the Convention Porter staff
Work with other food and beverage staff to plan, prepare and execute events
Participate in Banquet Event Order meetings
Monitor in house group activity providing assistance as needed
Ensure that function rooms are set-up in accordance with customer satisfaction through accurate and timely communication with sales, entertainment and culinary staff
Insure the timeliness of all banquet functions
Ensure readiness and compliance in case of last minute changes to banquet orders
Possess a working knowledge of all department and company policies and procedures and enforce the same
Manage staff and organize department functions in accordance with company guidelines
Act as a liaison with Hotel Sales, Culinary, and Banquet operations ensuring proper execution of events and guest satisfaction
Delegate tasks and department assignments or projects, meeting deadlines related to those assignments
Direct others in completion of a task or assignment and render advice based on information reviewed
Arrange timeline to complete tasks and meet deadlines related to assignments
Work on actual projects to achieve department objectives
Evaluate information to render an opinion or take action impacting the department
Focus on achieving department goals using available resources
Evaluate the schedule related to completion of assignments while maintaining service quality
Develop staff skills to enhance department effectiveness and manage resources to eliminate excess costs
Manage departmental inventories and maintain equipment
Interview and make recommendations for new hires
Determine policy infractions and issue appropriate disciplinary actions
Conduct timely performance reviews
Maintain an open door policy and address team member concerns timely
Conduct divisional and departmental staff meetings regularly
Develop a working knowledge of all PGCB rules and Internal Controls
Understand and apply Wind Creek’s Compulsive and Problem Gambling Plan
Create a work environment promoting teamwork, recognition, mutual respect and employee satisfaction
Authority to issue complimentary services according to Wind Creek’s Comp Matrix