Manager - Banquets & Catering

Allentown, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Life insurance

Employee wellness programs

Job Description

Wind Creek Bethlehem LLC is a premier hospitality and casino resort located in Bethlehem, Pennsylvania. As part of the Wind Creek Hospitality family, this establishment is recognized for providing an exceptional guest experience through quality service, luxury accommodations, fine dining options, and a dynamic entertainment environment. With its AAA Four Diamond caliber rating, Wind Creek Bethlehem combines elegant event spaces, world-class culinary offerings, and a vibrant casino atmosphere to attract visitors looking for premium entertainment and hospitality services. Wind Creek Bethlehem aims to create an inclusive and welcoming atmosphere for all guests while adhering to the highest standards in customer service and operational excellence.

The role of Manager - Banquets at Wind Creek Bethlehem is a pivotal position within the Food and Beverage Department focusing on the seamless execution of banquet events. As a full-time role based in Bethlehem, this position entails managing banquet food and beverage events in accordance with the specific banquet event order specifications, making adjustments as necessary, and ensuring that guest satisfaction remains a priority. The Manager - Banquets is responsible for supervising banquet staff including banquet service personnel, bartenders, and Convention Porter staff to guarantee the success of all events.

This position is key in upholding Wind Creek’s standards for service, ensuring that function rooms are appropriately set up, events run on schedule, and the overall guest experience is exceptional. The Manager collaborates closely with other food and beverage staff, as well as sales and culinary teams, to maintain efficient communication and coordination. Additionally, this manager plays an essential role in staff development, enforcing company policies, and managing resources responsibly. Candidates for this position should have experience in a fast-paced, customer-service oriented environment and demonstrate exceptional leadership and organizational skills.

Wind Creek Bethlehem is committed to providing a work environment that promotes teamwork, diversity, and employee satisfaction, welcoming Native American Indian applicants in adherence to their hiring policies. This position requires flexibility to work varied shifts including weekends and holidays. Wind Creek Hospitality also maintains a drug-free workplace policy and emphasizes professional appearance and behavior consistently. The opportunity offers a rewarding career path in the vibrant banquet and event management sector of a leading hospitality company known for its dedication to superior guest experiences and operational standards.

Job Requirements

18 years of age
Proof of authorization/eligibility to work in the United States
High school diploma or equivalent
Ability to communicate effectively in English both oral and written
Strong interpersonal skills focused on guest needs
Maintain professional and neat appearance adhering to Wind Creek standards
Maintain consistent adherence to Wind Creek customer service standards
Must be able to work varied shifts including weekends and holidays
Three years’ hotel catering/banquet manager or supervisor experience
Previous guest service experience in a AAA Four Diamond caliber hotel or casino resort preferred
Proficiency in Delphi, Delphi Diagrams and MS Office preferred
Ability to fluently read, write and understand English
Must be able to obtain ServSafe certificate
Must possess or obtain Responsible Alcohol Management Program (RAMP) certification
Ability to compute basic math calculations
Familiarity with food and beverage cost controls
Physical ability to access all property areas
Ability to withstand prolonged standing, stretching, bending and kneeling without restrictions
Ability to work in fast-paced and stressful environment maintaining physical stamina and mental attitude
Ability to lift or carry minimum 20 pounds unassisted
Ability to work collaboratively and communicate well
Positive attitude and polite guest interaction
Ability to handle stressful client situations tactfully and politely
Must qualify for and obtain Pennsylvania Gaming Control Board license if required
Other duties as assigned

Job Qualifications

High school diploma or equivalent
Three years’ experience as a hotel catering or banquet manager or supervisor
Experience in a guest service or customer service environment of a AAA Four Diamond caliber hotel or casino resort preferred
Proficiency in Delphi, Delphi Diagrams, and MS Office preferred
Ability to fluently read, write and understand English
Must be able to obtain ServSafe certification
Must possess or be able to obtain Responsible Alcohol Management Program (RAMP) certification
Ability to compute basic mathematical calculations
Strong familiarity with food and beverage cost controls
Physical ability to access all areas of property
Ability to withstand prolonged standing, stretching, bending and kneeling
Ability to work in fast-paced and somewhat stressful environment while maintaining stamina and proper mental attitude
Ability to lift or carry minimum 20 pounds unassisted
Ability to qualify for and apply for Pennsylvania Gaming Control Board license if required

Job Duties

Provide superior customer service to all internal and external customers in compliance with Wind Creek customer service standards
Assist with the successful execution of all banquet events
Supervise the banquet service staff, banquet bartenders and the Convention Porter staff
Work with other food and beverage staff to plan, prepare and execute events
Participate in Banquet Event Order (BEO) meetings
Monitor in house group activity providing assistance as needed
Ensure that function rooms are set-up in accordance with customer satisfaction through accurate and timely communication with sales, entertainment and culinary staff
Insure the timeliness of all banquet functions
Ensure readiness and compliance in case of last minute changes to banquet orders
Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and enforce the same
Manage staff and organize department functions in accordance with company guidelines
Act as a liaison with Hotel Sales, Culinary, and Banquet operations ensuring proper execution of events and guest satisfaction
Delegate tasks and department assignments or projects, meeting deadlines related to those assignments
Direct others in completion of tasks or assignments, render advice, and provide expertise or judgment based on information gathered
Arrange timeline to complete tasks and department assignments or projects, and meet deadlines related to those assignments
Work on actual project or service to help achieve department objectives
Evaluate information to render an opinion or take action impacting the department or function
Focus on achieving the department goals using available resources
Evaluate schedules or timelines related to completion of assignments while maintaining service and product quality
Develop staff skills to enhance department effectiveness and manage resources to eliminate excess costs
Manage departmental inventories and equipment
Interview and recommend candidates for new hires
Determine policy or procedural infractions by team members and issue progressive discipline
Conduct timely evaluations and performance reviews of direct reports
Maintain an open door policy addressing team member issues or concerns promptly
Conduct skip level and staff meetings regularly
Develop working knowledge of all PGCB rules, regulations and Internal Controls applicable to the position
Comply with Wind Creek’s Compulsive and Problem Gambling Plan
Create a work environment promoting teamwork, performance feedback, recognition, mutual respect and employee satisfaction
Issue complimentary in accordance with Wind Creek’s Comp Matrix